Customer Engagement Associate

Customer Engagement Associate Location: Warrington Salary: Competitive + Bonus Scheme Type: Permanent Closing Date: 31st December Summary As a Customer Engagement Associate, you’ll be the first point of contact for customers, providing friendly, professional support from initial enquiry right through to course completion. You’ll play a key role in ensuring every delegate and employer receives the high level of service SIMIAN is known for. Working closely with the Customer Engagement Lead and wider team, you’ll help coordinate training courses, process bookings, manage customer records, and contribute to the smooth running of our training operations. Responsibilities Be the first point of contact for customer calls and emails, offering clear, friendly and accurate information Process bookings and coordinate training schedules efficiently Maintain accurate customer records and support reporting requirements Liaise with trainers and internal departments to ensure courses run smoothly Support the Customer Engagement Lead and National Business Development Manager with admin and communication tasks Help identify opportunities for cross-selling or repeat business with existing clients Contribute to the continuous improvement of customer service processes Represent SIMIAN with professionalism and enthusiasm at all times Qualifications Confident and professional, with excellent communication skills Organised and able to manage multiple tasks efficiently Customer-focused with a genuine passion for providing great service Comfortable using CRM systems and standard office software Positive, proactive, and ready to contribute to a collaborative team environment Keen to learn, grow, and develop within a leading national organisation Benefits A supportive, friendly team environment Opportunities for professional development and career progression Competitive salary and benefits package 22 days’ holiday (plus service-related increases) Company pension scheme Eyecare vouchers Free parking and regular company events Employment Conditions Applicants should be aware that job offers will be subject to satisfactory reference and DBS checks. A criminal record does not necessarily preclude employment, as this will be risk assessed. We operate a Safer Recruitment Process. As part of Keeping Children Safe in Education 2024, we reserve the right to undertake online searches of shortlisted candidates as part of our pre‑recruitment checks. Previous applicants are welcome to reapply. No agencies at this time. #J-18808-Ljbffr