Head Barista | Cafe Allrounder

Position Overview Join the Ultimate Coffee Hosts. Where great hospitality, quality products and brilliant people blend to enhance the coffee world for everyone (including you). We’ll ensure you have the support and training you need so you can build a career in whichever direction you choose. We’re looking for an experienced Barista & Café All-Rounder. If you’re passionate about great coffee, love providing exceptional customer service, and enjoy working in a fast‑paced café environment, we’d love to hear from you. In this role, you’ll work alongside our Café Manager to deliver consistently excellent coffee, provide friendly and efficient front‑of‑house service, assist with food preparation and cabinet presentation, and help keep the café running smoothly day to day. We’re looking for someone who can confidently switch between making quality espresso coffee, serving customers, handling the till, preparing food, and supporting the team wherever needed. You’ll thrive under pressure, can multitask with ease, think on your feet, and bring positive energy and a genuine smile to every shift. If you’re a true café all‑rounder who takes pride in creating a welcoming experience for every customer, we’d love to meet you. Responsibilities Craft Exceptional Coffee: Consistently prepare high‑quality coffee and beverages to company standards, including daily calibration and maintaining equipment to ensure every cup is spot on. Support Food & Cabinet Presentation: Assist with light food preparation, cabinet presentation, and maintaining excellent food hygiene standards. Deliver Outstanding Customer Service: Create a welcoming environment through warm, efficient, and knowledgeable service while handling feedback with professionalism. Lead From the Front: Support and guide baristas and front‑of‑house team members, helping maintain strong service standards and a positive team culture. Train & Develop the Team: Provide on‑the‑job training in coffee, food, and customer service, building confidence and capability within the team. Keep Service Flowing: Jump in wherever needed—on the machine, the till, or the floor—to keep service running smoothly during busy periods. Maintain Clean & Safe Spaces: Ensure all areas are tidy, clean, and compliant with health and safety requirements. Stock & Ordering Support: Monitor stock levels across coffee, food, and retail items, assisting with ordering and inventory checks. Contribute Ideas: Bring creativity to the café with ideas for seasonal drinks, specials, and keeping up with trends in coffee and café culture. Collaborate Across the Business: Work closely with management, our head roaster, and head baristas across our New Zealand cafés to ensure a consistent and exceptional experience. Qualifications Must have at least 1–2 years experience as a barista. Experience with soft brewing techniques ideal but not a pre‑requisite. Expertise in coffee preparation and equipment maintenance. Experience in a fast‑paced hospitality environment. A passion and commitment to working sustainably. Sound knowledge of coffee and a hunger to learn more. Good personal presentation and hygiene. Strong leadership and communication skills. Ability to handle pressure and solve problems. Ability to maintain a clean section. Excellent verbal communication skills. Ability to build strong relationships with colleagues, suppliers and customers. Above all, an unwavering commitment to customer service and hospitality. Job Details This is a full‑time permanent role across 4–5 days (minimum). Must be flexible and available to work weekends. Equal Opportunity OCRI is committed to not just encouraging, but ensuring equality, diversity and inclusion flourish amongst our teams. We want our workforce to be truly representative of our communities and that each team member feels represented, respected and embraced. We do this not to tick a box, or because there is a commercial value in diversity. We will do it because it is simply the right thing. Our worlds don’t just benefit from diversity; they survive because of it. #J-18808-Ljbffr