Assessor

About the role Play a crucial role in ensuring compliance with the Privacy Act and the Official Information Act at our Ellerslie site in Auckland. This is a full‑time permanent position. As an Assessor, you will respond to customer requests for the information we hold about them, assess customer files, and make informed decisions using a risk‑based approach to provide the right information. You will communicate effectively with customers, other OrangaTamariki teams, and external agencies, identify opportunities for improvement, and participate in continuous learning and development. You are detail‑oriented and have a strong understanding of privacy legislation. Hybrid working arrangements – office based in Auckland with flexible WFH options. Key Requirements Customer service experience Understanding of the Privacy and Official Information Acts Experience with risk assessing, dealing with issues, and identifying solutions Ability to manage sensitive and confidential information appropriately Knowledge and experience working with standard office software (e.g., Word, Excel) Sensitivity and understanding of cross‑cultural practices, knowledge of tikanga Māori, and Pacific peoples’ culture A relevant tertiary qualification or equivalent relevant work experience (desirable) Benefits We offer a vibrant and supportive team, flexible work options, and a genuine commitment to wellbeing. We provide significant coaching and professional development to help you thrive and grow. We welcome diversity and are committed to working in an inclusive and respectful way. This is an opportunity to apply your skills and experience to the wellbeing of tamariki and rangatahi. #J-18808-Ljbffr