Customer Care Representative

Genia is looking for a customer-focused professional to join our New Zealand team as a Customer Care Representative. This is far more than a traditional customer service role. You'll take ownership of customer orders from enquiry through to delivery, working closely with production, dispatch and freight partners to ensure every order is delivered accurately and on time. You'll become the trusted first point of contact for both New Zealand retail and export customers, providing outstanding service while building long‑term relationships. If you enjoy solving problems, keeping things organized and making life easier for customers, this is an opportunity to join a supportive team where your contribution genuinely matters. A Typical Day Will Include Responding to customer enquiries via phone and email Processing customer orders from placement through to delivery Coordinating with production and dispatch to keep orders moving Managing freight bookings and delivery schedules Coordinating export documentation and international shipments Preparing quotations and maintaining accurate pricing information Supporting the Sales team with CRM updates and customer follow‑up Resolving customer issues professionally and efficiently Working closely with internal teams to ensure a seamless customer experience About You You'll enjoy working in a fast-paced environment where organization and customer service go hand in hand. You’ll bring: At least 3 years’ experience in customer service or customer administration Outstanding written and verbal communication skills Excellent organizational and time management abilities Strong attention to detail and accuracy Confidence learning new systems and technology A proactive, solution‑focused approach The ability to juggle multiple priorities while remaining calm under pressure Experience in freight, logistics or export administration would be advantageous, although full training will be provided. About Us At Genia, you’ll join a collaborative team that genuinely values great customer service, continuous improvement and working together to achieve outstanding results. In return you’ll receive A supportive and welcoming team environment Full product and systems training Opportunities to develop your skills and grow your career A varied role where no two days are the same The opportunity to work with both domestic and international customers Apply Now If you’re passionate about providing exceptional customer service, enjoy building relationships and thrive in a role where you can make a real difference every day, we’d love to hear from you. Apply today with your CV and a brief cover letter telling us why you’re the right fit for Genia. #J-18808-Ljbffr