Duty Manager (M/F/NB) at Jo&Joe

Duty Manager (M/F/NB) Apply for Duty Manager (M/F/NB) at JO&JOE in Auckland City, N, NZ. This full‑time on‑site position offers great opportunities for career growth. About JO&JOE JO&JOE is a hospitality company located in Auckland, dedicated to creating memorable experiences and making every guest feel at home. Job Responsibilities Welcome and assist each guest with personalized attention, from check-in to check-out. Supervise and coach the reception team to ensure smooth and impeccable service. Manage the cash registers, verify accounts, and ensure proper handling of payments. Handle guest requests and complaints professionally and responsively. Actively promote the hotel’s services (shop, restaurant, events, etc.). Ensure communication between the team and management by reporting all essential information. Be the ‘yes’ person, addressing any challenge promptly. Guarantee a flawless customer experience at all times. Qualifications An impeccable sense of welcome and customer service. Natural ability to lead and motivate a team. Flawless organization and excellent priority management. Effective communication in all circumstances. Desire to learn and develop. Preferred Extras Diploma or Bachelor in Hospitality/Hotel Management. Knowledge of the MEWS operating system is a bonus. Field of study: Hospitality or Tourism. Professional experience: minimum 2 years. Languages required: English. Valid LCQ and Managers Certificate. Benefits Staff meal while on shift. Uniform provided and laundered. International accommodation and retail discounts across Ennismore & Accor Hotels properties. Family & Friends Hotel Discounts. Opportunities for further development and worldwide career progression within Ennismore/Accor. Annual reward of a free night’s accommodation at the hotel and additional perks. Our Commitment to Diversity & Inclusion We are an inclusive company and aim to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment during the recruitment process, please let us know. #J-18808-Ljbffr