Case Manager | Case Manager - Kaituitui | Masterton

Case Managers are the face of public service at the frontline. You’ll work with New Zealanders navigating challenging life situations, such as employment changes, housing transitions, or financial stress, and help connect them to the right support at the right time. This is complex, high‑trust mahi. You’ll be making decisions that impact whānau and communities, balancing empathy and policy, speed and accuracy. If you value people, process, and purpose, and can bring calm to complexity — this could be the role for you. What you’ll need to succeed You’ll put clients at the centre — listening deeply, responding with care, and helping people move forward in a way that works for them. Fast and accurate with data entry – getting the detail right matters. Confident with technology – navigating multiple systems and supporting clients to do the same. Empathetic and professional – able to hold space for real‑life challenges while applying policy. A clear communicator – someone who can build trust, explain things simply, and make good decisions. Adaptable and steady – comfortable with change, high volumes, and problem‑solving on the go. A strong team player – grounded, dependable, and collaborative. Comfortable with numbers and detail – able to complete complex calculations related to payments, dates and entitlements. A day in the life Supporting someone recently out of work to access income, training or employment. Helping a whānau explore housing options and coordinating follow‑ups. Encouraging digital self‑service and building client confidence with online tools. Managing a busy caseload across multiple systems while keeping accurate notes. Referring clients to external providers and working collaboratively with others. Meeting with your team to reflect, troubleshoot and support each other. What you’ll be part of You’ll join a public service organisation committed to manaaki tangata, manaaki whānau – helping New Zealanders to be safe, strong and independent. You’ll deliver integrated support across income, housing and employment – helping clients navigate life transitions and connect to the services, at the right time. You’ll be part of a team that upholds public trust and lives our values: working with integrity, partnering for impact, and standing up for the people we serve. Applications close: Friday, 24th July 2026 Salary | Utu‑ā‑tau: $69,519.00 - $84,041.00 #J-18808-Ljbffr