Sales and Customer Support

About Us Vintners New Zealand Limited is a family‑owned wine import and distribution business supplying premium wines to restaurants, bars, and retailers across New Zealand. We are passionate about quality, sustainability, and building long‑term relationships—with both our customers and our people. Why You’ll Love This Role Onsite parking Office is part of distribution centre (stay active, not 100% desk‑bound) About the Role You’ll be the go-to person for customer orders, sales support, and operations – managing a busy inbox, processing orders with speed & accuracy, and keeping everything running smoothly between customers, sales reps, logistics, and the warehouse. Key Responsibilities Act as the primary point of contact for inbound customer queries and orders Process orders across multiple channels with speed and accuracy Manage a high‑volume inbox, ensuring nothing is missed or delayed Process credits, return, and resolve delivery or product issues Liaise with logistics partners and manage delivery outcomes and claims Maintain and reconcile inventory levels with 3PL providers Update ERP systems and manage product and pricing data Upload invoices into FMCG portals, especially around month‑end Assist with warehouse operations (stock, picking, organising, devanning) Contribute to ongoing process improvements and operational efficiency What We’re Looking For This role will suit someone who thrives in a structured but high‑pressure environment and takes pride in delivering results. You will have: Excellent written and verbal communication skills Strong attention to detail with a focus on speed + accuracy Excellent organisational skills and ability to juggle conflicting priorities A strong memory and ability to compartmentalise tasks Confidence to manage competing demands from internal stakeholders Proven ability to follow through and get things done A proactive mindset—especially during quieter periods, finding ways to add value Experience & Skills: Background in sales support, customer service, and administration Basic to intermediate Excel and Microsoft Office skills Experience with ERP or inventory systems (preferred) What We Offer On‑the‑job training and support Tight‑knit, supportive team culture On‑site parking Work with a business that values sustainability and quality If you’re someone who gets things done, stays calm under pressure, and takes initiative , we’d love to hear from you. #J-18808-Ljbffr