Advisor Wellbeing Support (North and West Auckland Region)

Advisor Wellbeing Support (North and West Auckland Region) Leverage your local connections and networking expertise in this rewarding, fast-paced role Make a true difference to the lives of our most complex customers Permanent role + 5 weeks' annual leave and insurance benefits As one of the Advisor Wellbeing Support for the North and West Auckland Region, you'll be the trusted advisor providing practical leadership, expertise, and advice across our customer-facing teams, to enable them to better support our customers and their whānau to live with dignity, stability and a degree of independence. You’ll have an in-depth understanding and solid relationships with key internal and external stakeholders, including local agencies, support service providers, hapū, iwi, community representatives and the broader community, and you’ll leverage these networks to navigate our customer-facing teams to the support providers and agencies that our/their customers need. As part of a large and supportive team, you’ll work closely with our other Advisors in the region as well as with our Housing Support Managers and will enjoy being out and about meeting with our customers and stakeholders. Your charismatic and confident manner will ensure your success in both networking with new local agencies and presenting your reporting to senior internal stakeholders. If you thrive in a fast-paced environment, have strong networking skills and a driven attitude, then we would like to hear from you. Here’s what you will bring to the role: You’ll have specialist knowledge, skill and behaviour working with customers who may have complex needs, coupled with a sound understanding of the social services environment and the complexity of pressures that can affect our people. Your networking skills will be your strength, as you develop and maintain collaborative relationships with external agencies, support service providers and the broader community. Your cultural awareness and competency will ensure you interact with customers in an inclusive and respectful way that is aligned to their aspirations and preferences. You will also be adept at coaching colleagues to build their understanding and skills to support customer wellbeing, including mentoring them to connect with the appropriate support services for emerging complex wellbeing needs. You’ll be a natural relationship-builder, with strong empathetic skills to connect and relate to customers from all backgrounds and walks of life. As a Kāinga Ora - Homes and Communities employee, we want to make sure that you have all the tools and support you need. We want to ensure you are healthy and have work-life balance. We also want to support and grow your personal and career development through on-the-job learning, training courses, secondments and study opportunities. At Kāinga Ora, our mahi sits at the heart of Aotearoa’s housing system. Every day, we help shape how our customers live today and into the future. It’s meaningful mahi, and we’re transforming how we work so we can deliver even better outcomes. Our transformation focuses on three things: Our future – building a high performing organisation that delivers quality housing for generations. Our tenants – warm, dry, well maintained homes and the right support to help people live well. Our people – simple processes, modern technology and opportunities to learn, grow and thrive. Guided by our values, we work together, put customers at the centre and continually challenge ourselves to be better. Kāinga Ora is a place where people feel valued and supported. You’ll find opportunities to grow your skills and build a career you’re proud of, with fair pay and flexible ways of working that support both our people and our customers. Our values were developed by us, for us. They unite us as an organisation and guide how we work every day. Our values are: Applications close on Thursday, 30 July 2026 at 11:55pm. We value diversity and are committed to working with each other and our customers in an inclusive and respectful way. We welcome applicants from all walks of life and appreciate the richness of experience that your point of difference brings to the organisation. Location: North West Auckland Expertise: Case Management, Social or Community Welfare, Stakeholder Management #J-18808-Ljbffr