Senior Reservations Specialist

Welcome to RealNZ, home to some of Aotearoa's most iconic experiences, from Milford and Doubtful Sound to Walter Peak High Country Farm and Rakiura/Stewart Island. We're on the hunt for a Senior Reservations Specialist to join our Reservations whānau in Queenstown - someone who loves the buzz of sales, has a knack for problem-solving, and genuinely enjoys helping guests plan their RealNZ adventure. About the role Handling phone, web chat and email enquiries and turning them into confirmed bookings Maximising sales opportunities across wholesale and retail channels Supporting the Reservations Coordinator with training, coaching and day-to-day guidance for our Reservations Consultants Stepping up to make the calls when the Coordinator's not around Spotting process improvements and helping keep our systems and procedures sharp Becoming the go-to for product knowledge so you can answer anything guests throw at you What are we looking for? Experience with reservations or sales software (FareHarbor experience a bonus) A confident, professional phone and email manner Comfortable with numbers and targets Solid computer skills across Teams, Word, Outlook and Excel Guest service experience, ideally in tourism A team player who's keen to help others grow A tourism-related qualification or frontline sales experience will put you ahead of the pack, but what matters most is your attitude - we're looking for people who bring Being Real to life every day: resilient, self-aware, collaborative, and genuinely invested in delivering remarkable results for our guests and our team. What's in it for you? Be part of a business that cares deeply about people, place, and the environment Enjoy some incredible staff perks! Bring a friend along to experience RealNZ's unforgettable adventures at a fantastic discount. Explore the Te Anau Glowworm Caves, cruise Milford & Doubtful Sound, dine at the famous Walter Peak and discover Rakiura. It's an amazing opportunity to experience the best of New Zealand without breaking the bank Medical insurance cover is included Free Cardrona x Treble Cone Ski/Bike pass Number of positions: 2 Location: Queenstown Guaranteed hours per fortnight: 60 Employment Type: Permanent, Full Time Hourly rate: $29.75 How to apply Click Apply to be taken to our careers page. Please note that we will be interviewing candidates as they apply, and if the right person is found, we may close the role off to any further applications. Real people, real places, real experiences. Welcome to Real. We are committed to Equity, Diversity, and Inclusion. Guided by our values of Pono (Keep it real) and He waka eke noa (We’re all in this together), we embrace and celebrate the unique perspectives and experiences that make our team stronger. Everyone is welcome here. #J-18808-Ljbffr