Clinical Case Manager

Job Description Location: Healix New Zealand, Unit 3, Building D, 63 Apollo Drive, Rosedale About The Role We are recruiting an experienced Registered Nurse to join our APAC Clinical Operations team in a dynamic, diverse and fulfilling role. Our nurse‑led team, which includes doctors, coordinators and administrators, coordinates medical care for people who are injured or unwell overseas, and supports families through unfamiliar healthcare systems. This role presents an exceptional opportunity for a nurse to transition from the demands of a clinical environment into an office‑based position, while continuing to apply their valuable clinical expertise in a global context. Key Benefits Office-based role while maintaining patient contact via telephone and digital platforms Flexible daytime working patterns Access to Healix Academy, offering professional development and qualifications (e.g. ILM Level 5 Leadership & Management, clinical pathway development, risk management) About Healix Our purpose is to help people in difficult situations—whether that’s a cancer diagnosis, needing medical assistance far from home, or being affected by conflict or natural disaster. We support them, guide them, and ensure they receive the care they need. If necessary, we coordinate their safe return home. We are a multidisciplinary, supportive team of problem‑solvers who are experts in navigating the global health and security landscape. Our wider team includes doctors, coordinators and security specialists, all working collaboratively to deliver the best outcomes for our patients. About You Registered Nurse with a current NCNZ Nurse Registration Post‑registration clinical experience (ideally 3+ years) Previous experience in case management or care coordination is advantageous Clinical Background May Include Primary care / general medical or surgical nursing (adult and/or paediatric) Acute care (e.g. ICU, Emergency Department, Acute Assessment Unit) Military or remote/expedition nursing Public health or travel health nursing Humanitarian or NGO environments Skills And Attributes Strong clinical judgement with the ability to identify and elevate critical medical issues Confident communicator with excellent telephone etiquette Strong written communication skills in English Proficient in Microsoft Office applications (Word, Excel, PowerPoint) and case management systems Ability to work effectively under pressure in a fast‑paced, global environment Adaptable, empathetic and solutions‑focused approach Additional language skills are advantageous Enjoys working collaboratively and developing clear, patient‑centred care plans About The Role As a Clinical Case Manager, you will play a pivotal role in addressing the healthcare needs of a diverse global patient base. Responsibilities Conducting medical case management activities with a focus on patient wellbeing and satisfaction Providing medical advice and recommendations to patients and clients via telephone and digital communication Liaising with international healthcare providers to obtain medical information, coordinate treatment, and recommend care plans Assessing medical reports and preparing referrals to ensure appropriate and timely patient care, while supporting duty‑of‑care obligations Evaluating local standards of care against international best practice and advising on fitness to travel (including fitness to fly) Conducting pre‑travel medical screenings and providing overseas travel health advice Collaborating with non‑medical colleagues and consulting with in‑house doctors to develop safe, effective care plans Arranging medical evacuations and repatriations via commercial airlines (with medical escorts) or air ambulance Opportunities to act as a medical escort on international repatriations Contributing to internal quality improvement initiatives Skills Needed We require basic IT skills along with excellent written and verbal communication skills Ability to work within a team environment as well as directly with clients Be able to work independently in order to plan and manage their caseload. NCNZ Registration Desired Criteria Closing Date: Sunday 16th August, 2026 Contract Type: fulltime Salary: Based on Experience #J-18808-Ljbffr