Warranty & Aftersales Analyst - NZCD

Drive Performance Through Data and Insight NZ Commercial Distributors Limited (NZCD) is a major player in the automotive sector, recently taking over as the national distributor for Mercedes-Benz Vans in New Zealand to complement its existing FUSO national distributorship. NZCD manages vehicle distribution, parts supply, and technical support, leveraging the existing dealer network to provide nationwide service and aftersales support. Why join Us? $90,000 - $110,000 based on experience 35 hours/week Auckland Location Opportunity to work within a respected and growing organisation. A collaborative and supportive team culture. Exposure to strategic business initiatives and performance improvement projects. Professional development and career growth opportunities. About the Role We are looking for a highly analytical and detail-oriented Warranty & Aftersales Analyst to join our Aftersales team. This role plays a critical part in delivering accurate financial and operational reporting across Service, Warranty, and technical functions, enabling informed decision-making and performance visibility throughout the business. In addition to reporting and analysis responsibilities, the role supports the development and maintenance of technical communications and documentation, ensuring high-quality and consistent information is delivered across the dealer network. The successful candidate will also provide operational and administrative support to the Service, Warranty and Technical teams as required. What You Will Be Doing Deliver financial and operational reporting, dashboards, and KPI tracking. Analyse service, warranty and technical data to identify trends, risks, and opportunities. Provide insights and recommendations to support business decisions. Prepare and maintain dealer communications, technical bulletins, recalls, and campaign documentation. Support the Service, Warranty and Technical teams with administrative and operational activities as required. What you will bring 2–5 years' experience in a similar analytical, warranty support role. Strong data analysis, reporting, and problem-solving capability. Sound understanding of aftersales and warranty processes. Full New Zealand Class 1 Driver Licence. Willingness and ability to travel as required. #J-18808-Ljbffr