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Posted 19 July, 2026

Remediation & Customer Engagement Lead

Southern Cross Medical Care Society
Auckland, AUK, NZ Full Time
Reference: 394675cbb76103ad

Job Description

Southern Cross Health Insurance in Auckland is seeking a Customer Engagement Manager – Remediation to design and deliver remediation communications that are clear, empathetic, and compliant. You will lead end-to-end engagement journeys, collaborate with data, digital and risk teams, and translate remediation requirements into customer‑friendly experiences while upholding COFI obligations. This role offers a hybrid working arrangement, wellbeing benefits, and the chance to influence customer #J-18808-Ljbffr

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