Customer Coordinator

Description Are you organised, confident communicating with people, and looking to build a career in communications, administration, stakeholder engagement or customer support? We are seeking a Customer Coordinator to join our team in Morrinsville to keep customers, communities and project teams informed and connected. This varied role ensures no two days are the same; you will work closely with operational teams, local councils, community groups and customers to coordinate communications, manage enquiries and support the delivery of important infrastructure works across the region. It is a fantastic opportunity for someone early in their career who is keen to learn, develop new skills and gain exposure to a wide range of stakeholders. Key Responsibilities Coordinate customer and stakeholder communications for planned works and projects Respond to customer enquiries and help resolve issues in a timely and professional manner Prepare notifications, letters, updates and other communication materials Build positive relationships with councils, community groups, customers and internal teams Maintain accurate records, databases and reporting information Provide administration and coordination support to operational and project teams What You’ll Bring To The Role A tertiary qualification in communications, business administration, marketing, public relations, media or a related field, or equivalent experience Strong written and verbal communication skills with the ability to tailor messages for different audiences Excellent organisational skills and the ability to manage multiple tasks and deadlines Confidence building relationships with a wide range of people Strong attention to detail and a commitment to accurate record keeping Proficiency in Microsoft Office including Word, Excel and PowerPoint A positive attitude, willingness to learn and a genuine focus on delivering great customer service What’s On Offer Competitive salary package KiwiSaver employer contribution matched up to 4% In‑house technical training and leadership development programmes Career opportunities across Higgins and Fletcher Construction A range of retail benefits for you and your family to enjoy Higgins is a leading construction and infrastructure company proudly building and maintaining roads, bridges and civil projects that connect communities across New Zealand. With a strong focus on safety, quality and sustainability, we deliver projects that make a real difference. At Higgins, you’ll join a team that values collaboration, innovation and career growth – because we believe our people are the foundation of our success. We encourage applications from all backgrounds. We are enriched by many nationalities, languages, religions, customs and lifestyles. We are proud of our diversity and see it as one of the things that make us better together. #J-18808-Ljbffr