Retail Agent (Auckland Airport)

As a Customer Champion Representative at One NZ, you'll be the ultimate go-to person for our customers' sales and service needs in our retail store. You'll help drive revenue growth while delivering exceptional customer experience and help transform every in-store interaction into a sales opportunity. You'll ensure our customers, both consumers and business, find the perfect solutions for their needs. Whether it's through consultative face-to-face interactions, voice calls, or messaging, you'll guide the sales journey from discovery to close. We have a Full-Time position (40 hours/week) available at our store in Auckland Airport. Please note applicants must be available for rostered shifts any day from Monday to Sunday from 2:30am - 4:30am. Ko tō mahi – what you’ll do You will be responsible for ensuring that One NZ customers' needs are met from offering advice through to the provision of suitable solutions engaging in active listening, management, and care. In this role you will also: Deliver a high standard of customer experience while maximizing sales opportunities in every interaction Achieve and exceed sales targets across consumer and business product lines, including mobile, fixed, accessories, and digital services Identify customer opportunities and confidently present our product offerings for both business and consumer customers Proactively approach and engage customers, using strong questioning techniques to uncover needs and create compelling value propositions Actively diagnose customer requirements and match them with appropriate One NZ products and services Provide hands‑on technical support to customers, assisting with device setup, data transfer, and explaining product features Stay current with product knowledge, competitive offerings, and sales techniques to effectively position One NZ solutions Ensure accurate sales orders and set proper customer expectations for service activation and billing Na tōu rourou - what you’ll bring Our ideal candidate is customer obsessed in mindset with excellent communication skills. You're a logical thinker, flexible in attitude and who is curious and driven to help customers as the core of what you do. Customer obsession with excellent communication and interpersonal skills Proven sales achievement with a track record of meeting or exceeding targets Confidence in consultative selling with experience in solution‑based sales approaches Resilience and the ability to handle objections positively Previous experience in telecommunications, technology, or retail sales environments Understanding of both consumer and business customer needs Comfort working rotational shifts including evenings and weekends Motivation to stay current with technology and pursue informal learning to deepen your knowledge Commercial mindset with the ability to identify and capitalize on opportunities Uncapped commission structure with significant earning potential above your base salary Comprehensive sales training, coaching, and mentoring from industry experts Career progression pathways into business sales, management, or other areas of One NZ A fully subsidised Southern Cross health insurance cover for you and your family. Lifestyle leave where you can purchase an extra week or two of annual leave. Discounts on One New Zealand products, services and much more! Recognition programs to celebrate your sales achievements #J-18808-Ljbffr