Business Sales Agent

As a Customer Champion Consultant in our Small Business Sales Team, you’ll play an essential role in helping local small business customers stay connected—offering expert advice and tailored solutions that make a real difference to their operations and growth. Based in our Christchurch or Auckland CBD Support Office, you’ll support customers through inbound and outbound phone and messaging channels, with a focus on Join and Leave intents for Mobile and Broadband campaigns. You’ll be the trusted advisor our small business customers rely on, delivering exceptional experiences while driving strong sales outcomes. What You’ll Do Manage One New Zealand's unmanaged business customer base, delivering exceptional service through outbound calling and campaign execution. Improve product sales through cross‑selling into new products, achieved through high presentation rates. Serve our customers through exceptional experiences, solving issues seamlessly and meeting their business needs so they remain a valued customer of One New Zealand. Extend the customer lifetime value through upgrades of devices and accessories. Work as part of a critical team with strong communication and the ability to execute against marketing activity. What You’ll Bring Relevant experience in Sales and Customer Service, with a sales‑driven approach and a customer‑first mindset that balances commercial outcomes with exceptional service. Excellent communication and active listening skills, with the ability to engage effectively, understand customer needs, and build strong rapport. Confidence using digital platforms and systems, with the ability to quickly adapt to new tools and technologies. Demonstrates strong business acumen. Resilient and adaptable, with the ability to respond effectively to changing customer needs and dynamic environments. Ability to manage multiple customer interactions across platforms, maintaining focus, accuracy, and responsiveness in a dynamic environment. What You’ll Get Uncapped commission structure with significant earning potential above your base salary. Comprehensive sales training, coaching, and mentoring from industry experts. Career progression pathways into business sales, management, or other areas of One NZ. A fully subsidised Southern Cross health insurance cover for you and your family. Lifestyle leave where you can purchase an extra week or two of annual leave. Discounts on One New Zealand products, services and much more! Recognition programs to celebrate your sales achievements. #J-18808-Ljbffr