Customer Service Representative East Tamaki, Auckland Customer Service - Call Centre (Call Centre &

At MOVe Logistics & Warehousing, we keep New Zealand moving — from FMCG and retail to aquaculture, construction, and everything in between. Our team is the engine behind our success, and we’re proud of the culture we’ve built: supportive, hardworking, and always ready to roll up our sleeves. The Role We're looking for an experienced and motivated Customer Service Representative to join our team. Ideally, you'll come from a logistics, transport, or warehousing background and be someone who can hit the ground running from day one. This role is perfect for someone who enjoys building strong customer relationships, thrives in a fast-paced environment, and understands the importance of delivering exceptional service while coordinating warehouse and freight operations. What You'll Be Doing Being the friendly, reliable point of contact our customers trust. Processing customer orders and documentation accurately and efficiently. Coordinating freight and warehousing activities to ensure smooth operations. Monitoring job progress and proactively communicating updates to customers. Working closely with transport and warehouse teams to resolve issues and deliver positive outcomes. Assisting with accurate billing and operational administration. Tracking service performance and identifying opportunities for continuous improvement. What You'll Bring Previous customer service experience, ideally within logistics, warehousing, transport, or supply chain operations. Warehousing experience and a strong understanding of warehouse processes would be highly regarded. The ability to hit the ground running and confidently manage customer enquiries and operational requirements. Excellent communication skills and a natural ability to build strong relationships. Strong attention to detail and effective problem-solving skills. Confidence using Microsoft Office; experience with TMS and/or WMS systems is advantageous. A proactive, can-do attitude and commitment to providing outstanding customer service. Why Join MOVe? A fun, supportive team that genuinely has your back. Real opportunities to grow and develop within the logistics and warehousing industry. A dynamic environment where no two days are the same. Let's Get Moving Apply with your CV and a short cover letter telling us why you're the right fit for the role. Applicants must have valid New Zealand work rights and be willing to undergo pre-employment drug and alcohol testing. #J-18808-Ljbffr