Case Manager - Kaituitui | Palmerston North

Case Manager – Kaituitui – Palmerston North Full‑time, Permanent — Monday to Friday (8:30am to 5:00pm) Salary range: $69,519–$84,041 Overview Case Managers are the face of public service at the frontline. You'll work with NewZealanders navigating challenging life situations — employment changes, housing transitions, or financial stress — and help connect them to the right support at the right time. This complex, high‑trust work requires you to make decisions that impact whānau and communities while balancing empathy and policy, speed and accuracy. If you value people, process, and purpose, bring calm to complexity, this could be the role for you. Key Requirements High level of personal integrity, initiative, and self‑management. Fast and accurate data entry – getting the detail right matters. Confident with technology – navigating multiple systems and supporting clients to do the same. Empathetic and professional – able to hold space for real‑life challenges while applying policy. Clear communicator – can build trust, explain things simply, and make good decisions. Adaptable and steady – comfortable with change, high volumes, and problem‑solving on the go. A strong team player – grounded, dependable, and collaborative. Comfortable with numbers and detail – able to complete complex calculations related to payments, dates, and entitlements. Must be a NewZealandCitizen, PermanentResident, or AustralianCitizen at the time of application. Responsibilities Supporting someone recently out of work to access income, training, or employment. Helping a whānau explore housing options and coordinating follow‑ups. Encouraging digital self‑service and building client confidence with online tools. Managing a busy caseload across multiple systems while keeping accurate notes. Referring clients to external providers and working collaboratively with others. Meeting with your team to reflect, troubleshoot, and support each other. Benefits Competitive salary range of $69,519–$84,041. Permanent employment with the Ministry of Social Development. Opportunities for professional development and training. Work with a supportive, inclusive team committed to manaaki tangata and whānau. #J-18808-Ljbffr