Telephone Operator Call Centre

Telephone Operator Call Centre, Nelson Hospital, PermanentPart-time Bring your administrative experience and customer focused skills to supporting health care Busy role for efficient telephonists who enjoy multi-tasking Diverse role where no two days are the same. Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders. About the Role As a Telephone Operator, you will be busy 24/7 working in a call centre environment answering the phones, covering after‑hours reception duties, interacting with the public and dealing with emergency situations. This is a permanent, part‑time position working 36 hours per fortnight (0.45 FTE), with rostered and rotating shifts Monday to Sunday. Specific start and finish times within this period will be agreed between you and your manager, consistent both with the terms and conditions of the Employment Agreement and the hours/rosters worked in the department. From time to time, it will be necessary to change the agreed hours of work. If this is required, it will be discussed with you in advance. No on‑call is required. About the Team/Service/Location Our team of 13 provide a 24 hour service to all patients, visitors and staff within Health New Zealand Nelson Marlborough. A telephone operator in the Call Centre has a diverse role and each shift is different. About you As a Telephone Operator, you will have a bright, friendly and outgoing personality with great interpersonal skills and a strong customer‑service focus. You will be highly organised and efficient with the ability to multitask and remain calm under pressure. We expect intermediate computer skills, ideally with PC‑based switchboard experience. However, we will consider applications from those without switchboard experience, where an aptitude for this type of work can be demonstrated, as full training will be given. The successful candidate must be eligible to work in New Zealand or hold a valid NZ visa at the time of applying. Working at Health New Zealand Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities. #J-18808-Ljbffr