Front Offfice Manager

Job Description Oaks Wellington Hotel is looking for an experienced, professional and enthusiastic Front Office Manager to lead the Front Office team on a full‑time basis. The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of leading your team and driving exceptional customer experiences. Key Responsibilities Include Providing an outstanding guest welcoming experience by demonstrating a commitment to service excellence and maintaining the front office and reception operational standards. Meeting guests and customers when they arrive and ensure they are settled in their rooms Maintaining professional, open and honest communication to assist guests and make accurate bookings Guide & support the team in providing outstanding guest welcoming and experiences. Ensuring that all daily tasks are completed accurately and in a timely manner Resolve & respond to guest complaints in a timely and professional manner. Maintain accurate guest accounts and assist with daily reporting Effectively manage team roster to meet budgets. Support Hotel Manager with recruitment Shift Details (subject to change) Rotating roster across Monday to Sunday Shift times scheduled within 7:00am to 11:00pm Qualifications Minimum 2+ years’ experience at a supervisor level within a hotel or resort environment. Exceptional people management skills, with the ability to lead and motivate a diverse team Excellent written and verbal communication skills. Exceptional customer service skills and an unwavering positive attitude. Understanding of Trust accounting A passion for delivering exceptional, pro-active customer service. Excellent written and verbal communication skills Availability to work a variety of shifts, including weekends and public holidays if required. What We Offer Career Growth: Learning and development programs to boost your career. Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family. Global Perks: International accommodation discounts across our hotel brands. Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ. Experiences: Discounted entertainment and activities. Banking and Insurance: Exclusive health insurance offers and workplace banking benefits. Generous Leave: Parental and birthday leave. Wellness Boost: EAP and tailored wellness support. Currently, we are only accepting applications from candidates who have working rights within New Zealand. #J-18808-Ljbffr