Team Lead, Administration

Job Description Are you an organised, calm, and approachable team leader? Have you got excellent communication and practical problem-solving skills? Can you balance competing priorities and work effectively in a multicultural environment? Kōrero mō te tūranga - About the role Te Herenga Waka - Victoria University of Wellington is recruiting a Team Lead, Administration to join Mauri Ora – Student Health and Counselling on a permanent, full-time basis. Based at our Kelburn clinic, this role supports the smooth day-to-day running of our busy student health and counselling service. You will lead and support our team of front-line administrators, helping to create a welcoming, efficient, and responsive service for students and staff. Working closely with the Practice Manager, you will coordinate front-line and back-office administration, support staff workflows, and contribute to service improvements that make a practical difference. Key responsibilities Leading, coaching, and supporting a team of front-line administrators. Coordinating front-line and back-office administration workflows. Supporting accurate records, invoicing, claims, appointments, and student information processes. Providing practical operational support across systems, supplies, facilities, and day-to-day service needs. Helping train and induct administration staff. Contributing to service improvements and smooth daily operations. Ō pūmanawa - About you You will be an organised, calm, and approachable team leader who enjoys supporting people and keeping a busy service running well. You will bring strong communication skills, sound judgement, and the ability to balance competing priorities while maintaining a high standard of service. You will be confident working with students and staff from diverse backgrounds and committed to providing an inclusive, respectful, and professional experience. Key requirements Experience leading or coordinating an administration, customer service, health, education, or similar team. Strong organisational skills and the ability to manage competing priorities. Excellent communication and relationship-building skills. Confidence learning and using administrative, customer service, and health-related systems. Practical problem-solving skills and a continuous improvement mindset. Experience working effectively in a multicultural environment. Ētahi kōrero hai āwhina i a koe - Why you should join our team Step into a vibrant, supportive environment at Mauri Ora – Student Health and Counselling. Here, you’ll be part of a dedicated team providing essential health and wellbeing services to students. With a focus on holistic care, innovative practices, and a commitment to student success, Mauri Ora offers a dynamic workplace where your skills and passion can truly make a difference. #J-18808-Ljbffr