Case Manager | Kaituitui, Invercargill

Job Overview Full‑time, permanent and fixed‑term ending 30 June 2027, based at the Invercargill Service Centre. This role is a frontline Case Manager who supports New Zealanders navigating employment, housing and financial challenges and connects them to appropriate services. What You’ll Be Doing Support clients in accessing income, training and employment after loss of work. Assist families with housing options and coordinate follow‑ups. Encourage digital self‑service and build confidence in online tools. Manage a busy caseload across multiple systems while maintaining accurate notes. Refer clients to external providers and collaborate with others. Participate in team meetings to reflect, troubleshoot and support colleagues. What You’ll Need High level of personal integrity, initiative and self‑management. Fast and accurate data entry skills. Confidence with technology – navigating multiple systems. Empathetic and professional, able to hold space for clients’ challenges while applying policy. Clear communication – build trust, explain simply and make good decisions. Adaptable and steady under change, high volumes and problem‑solving. Strong team player – grounded, dependable and collaborative. Comfortable with numbers and detail – complete complex calculations related to payments, dates and entitlements. Clean full New Zealand Driver Licence. New case managers must travel and stay away from home during parts of the initial 12‑week training period. What You’ll Be Part Of A public service organisation committed to manaaki tangata and manaaki whānau. A team that delivers integrated support across income, housing and employment. A culture that values working with integrity, partnering for impact and standing up for the people we serve. Benefits and Compensation Full induction and training plan. Ongoing support from peers and leaders. Development opportunities and career pathways. Competitive salary based on Band 4 ($69,519 – $84,041; meet midpoint $76,779 depending on relevant skills). Role that directly contributes to stronger communities. Requirements Must be New Zealand Citizen, Permanent Resident or Australian Citizen at time of application. Must hold a clean full New Zealand Driver Licence. Eligible to travel and stay away from home during parts of the initial 12‑week training period. #J-18808-Ljbffr