Data Analyst | Wellington | Permanent

Use your analytical skills to lift service quality and outcomes for disabled people and their whānau Provide the analytical support and advice to quality improvement projects, within multi-disciplinary project teams Turn complex data into clear, accessible insights that influence decisions across Disability Support Services (DSS) Partner with stakeholders and the disability community to identify trends, risks, and opportunities for continuous improvement. The Disability Support Services (DSS) Group is responsible for commissioning, funding, and stewarding high-quality services that support disabled people, their families, and whānau. We’re building leadership and management capacity across our teams to deliver both change and business‑as‑usual effectively. We work closely with providers, stakeholders, and communities to ensure services are fair, consistent, transparent and sustainable. With a strong focus on performance monitoring, data, and insights, we’re committed to continuous improvement and evidence‑based decision‑making. It’s an exciting time to join DSS as we strengthen our systems and expand our capabilities. We’re looking for passionate people to help us achieve our goals and make a meaningful impact. About the role | Mō te tūnga As a Data Analyst in Quality Improvement, you’ll develop analysis and reporting that helps DSS strengthen quality, equity, and accessibility of services. You’ll work across datasets, produce internal and external reporting (including OIA/Ministerial/Ombudsman responses), and ensure analytical processes are well documented, consistent, and grounded in robust evidence. You’ll produce clear reporting products and collaborate with partners across DSS and the disability community to ensure insights are useful, accessible, and drive better outcomes. This is a Permanent role and is based in our Wellington National Office. Key responsibilities Extract, transform, and analyse data using tools such as Microsoft Power BI, Microsoft Excel, SQL, and R to deliver accurate, timely insights Design and deliver reporting products that support service quality, performance monitoring, and continuous improvement across DSS Identify trends, risks, and opportunities to improve quality, equity, and accessibility of services, using critical thinking and clear logic Present information in a clear, accessible, and concise format for non‑technical users, ensuring insights can be understood and applied Provide high‑quality data to support Official Information Act, Ministerial, and Ombudsman requests, with appropriate care and judgement Strengthen quality assurance by documenting the team’s processes, contributing to improved tools/frameworks, and providing/receiving peer review and quality control Proven experience in data and information analysis, quantitative methods, statistics, and insight development Intermediate to advanced Microsoft Excel capability (including complex formulas, Power Query, and VBA) Proven relationship management skills, with the ability to build trust, handle sensitive information, and work collaboratively across stakeholders Strong critical thinking and analytical ability, able to apply frameworks/models and draw accurate, evidence‑based conclusions Proven experience using SQL, R, or Excel to extract, shape, and analyse data for reporting and decision support Confidence translating technical findings into plain language and communicating effectively with operational and non‑technical audiences Experience designing and documenting processes, including process maps Strong planning and organisational skills, able to manage multiple priorities, meet deadlines, and provide timely progress updates Salary | Utu‑ā-tau: $79,200.00 - $95,873.00 The Ministry of Social Development (MSD) is a people‑centred organisation. We’re in communities across the motu, working with partners to help New Zealanders be safe, strong and independent. We provide social policy advice to government, and assistance including income, employment and housing support to people of all ages, families, whānau and communities. As a Te Tiriti o Waitangi partner, we are committed to supporting and enabling Māori, whānau, hapū, Iwi and communities to realise their own potential and aspirations. Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are. #J-18808-Ljbffr