Enterprise Support Specialist

Overview Genesis is committed to a better energy future for Aotearoa New Zealand. We seek forward-looking people who combine purpose with progress to power tomorrow. What You'll Do Two Enterprise Support Specialist roles (one permanent, one 12-month fixed-term). Based in Auckland or Hamilton, focusing on broad commercial, customer and operational experience while supporting Genesis' largest business customers. Collaborate with Sales, Pricing, Metering, Market, Switching and Customer Management teams to gain exposure across the Enterprise business, build relationships and grow your career. Prepare tailored pricing and repricing proposals that support customer retention and acquisition objectives. Provide day-to-day support for Enterprise customers, handle enquiries, account requests and portfolio updates across multiple channels. Coordinate customer transfers and work with internal teams to ensure a seamless customer experience. Assist with invoicing and account management activities, resolving issues and maintaining billing accuracy. Identify opportunities to improve systems, processes and ways of working in collaboration with relevant teams. What You’ll Need We are seeking someone who thrives in a fast-paced environment, is passionate about delivering great customer outcomes, and brings a proactive, solutions-focused mindset to their work. You’ll Ideally Bring Experience in customer service, account administration, billing administration or contract administration. Strong attention to detail with the ability to manage multiple priorities while maintaining accuracy. Excellent communication and relationship-building skills, with confidence across a broad range of stakeholders. Collaborative mindset and willingness to contribute to team success. Resilience, adaptability and a growth mindset with enthusiasm for learning and continuous improvement. Strong computer literacy and confidence using multiple systems. How We'll Help You Thrive We know every moment matters. In addition to the mahi today, we offer benefits to support a thriving future. Some Of Our Benefits Include Southern Cross medical insurance, plus life, trauma and income protection insurances. Electricity and gas discounts and an extra 20 Power Shout hours per year. Up to 4% match on KiwiSaver contributions or 3% with the GenSaver allowance. Flexible working and leave options to balance personal and professional needs. Annual wellbeing allowance, access to Best Doctors online for you and your family, and other wellbeing offerings. Career development opportunities and a supportive learning culture. Genesis is a strong, inclusive culture focused on safety and wellbeing. We are committed to diversity, equity and inclusion to create a strong, innovative workplace where different backgrounds, perspectives and ideas thrive. Ready to join us? A role with purpose. A team with heart. Be yourself and do your best work while shaping the future of energy in Aotearoa New Zealand. If you’re ready to discover what’s possible, apply now. Everyone's journey is different Genesis is committed to fair, accessible and inclusive recruitment. If you require adjustments or accommodations to participate in our hiring process, please let us know. We're here to support you every step of the way. #J-18808-Ljbffr