Sales Assistant FT Pos - Sylvia Park

Who Are We Known best as the "Undisputed King of Trainers", JD Sports reigns supreme as one of the biggest and best global Sports Fashion brands across footwear and apparel. Founded in 1981 in Greater Manchester, UK, JD Group has achieved remarkable growth through rapid global expansion and now stands as the leading global sports fashion retailer. With over 3,400 stores worldwide, we strive to inspire the emerging generation through a captivating connection to the universal culture of sport, music, and fashion. In 2017, JD Sports launched in Australia and New Zealand and has since grown to over 70 stores. We now operate across NSW, VIC, QLD, WA, SA & TAS, with exciting plans for continued expansion. Our mission is to offer unparalleled service and style to all our consumers, bringing this to life by providing access to the biggest brands, the best products, and a memorable experience that sets us apart. Working at JD Sports is a state of mind—an attitude and a way of challenging the norm. We don’t conform; we create our own path and are elite within our field. We’re seeking energetic, focused, and passionate individuals to join our team. The Role As a Sales Assistant, your mission is to provide exceptional customer service that creates a memorable shopping experience and a lasting positive connection to our brand. You will work rostered hours from Tuesday to Saturday with varying shift times. A Sales Assistant at JD is energetic, genuine, and customer-focused, offering personalised assistance to customers who have come seeking the best products and biggest brands. Responsibilities Act as a brand ambassador, always showing positivity and professionalism. Gain and maintain up-to-date product knowledge to best assist customers. Provide personalised 1:1 customer service. Assist customers with all queries and process sales. Collaborate with the wider Management and store team to achieve KPIs and targets. Support the wider team with ad‑hoc tasks, including visual merchandising set‑up, store cleanliness, and presentation. Escalate any customer complaints to management. Consistently complete any mandatory training relevant to product, policy and procedure. What We’re Looking For Customer service experience within retail, hospitality or a similar industry. Ability to provide excellent service and go above & beyond. Passionate about sports fashion or knowledge of key brands. A positive, can‑do attitude and the ability to work as a team. Thrives in a fast‑paced, ever‑changing environment. Enthusiastic to overcome challenges and learn new skills. Strong communication skills and effective engagement with customers and team. Ability to multi‑task. Flexibility to work across various shifts, including weekends and holidays, based on store needs. What’s In It for You Work in a dynamic business and engage with some of the best product and biggest sports fashion brands in the market. Training and development opportunities to kick‑start, evolve and shape your career. Opportunity to progress across all areas of the business in a wide array of roles including Retail, Support Office, and Distribution Centre. Access to an attractive staff discount, which can also be used for friends and family. Access to our Employee Assistance Programme and Mental Health champions. One month paid parental leave for full‑time employees. We are passionate about connecting with driven and skilled individuals who are invested in their development, so that together we can evolve our brand’s success, alongside evolving your career. JD values diversity and inclusion and champions a culture where everyone feels, valued, included, and celebrated. Please note, by applying for this role you consent for us to complete a VEVO Check in order to verify your working rights where required. #J-18808-Ljbffr