Customer Support Team Leader

Responsibilities Lead and develop a team of Customer Support Advisors in a busy contact centre. Drive high-quality service and positive outcomes for customers across New Zealand. Monitor team performance, call data and service levels to identify areas for improvement. Manage complex customer escalations and support Advisors through challenging situations. Contribute to wider projects and continuous improvement initiatives across the centre. Qualifications Proven experience leading a successful team within a contact centre or similar environment. Strong coaching, performance management and people development capability. Confidence managing complex customer issues and supporting staff through difficult calls. A customer-focused approach with strong communication and relationship-building skills. The ability to use performance data to improve service delivery and team effectiveness. Offer The opportunity to lead and develop a high-performing customer support team. A purpose-led role where your work will positively impact customers and communities. The chance to influence service improvements and contribute to wider business initiatives. A supportive, inclusive environment focused on development and collaboration. A varied leadership role combining people management, operations and improvement work. #J-18808-Ljbffr