Housing Support Manager

Position Summary Based in our Blenheim office, you will support customers across Blenheim and Nelson as part of a diverse, high‑performing team helping our customers achieve housing and social stability. Responsibilities Work directly with a portfolio of customers and their whānau to build relationships and ensure their housing and wellbeing needs are met and continue to be met as they change over time. Support low and medium needs customers and manage disruptive behaviour situations. Hold difficult and courageous conversations with customers and stakeholders when required. Visit customers at their Kāinga Ora homes and, from time to time, attend meetings with key stakeholders to ensure tailored support and services stay in place for our customers and their whānau. Work with tenants on rent arrears and debt collection/recovery. Travel throughout the region, including regular travel between Blenheim and Nelson. Use your full and clean New Zealand driver's licence to travel (pool vehicle provided). What You Will Bring Relationship‑building skills, including experience building relationships with customers from all backgrounds and walks of life. Ability to de‑escalate highly emotional situations and conversations and solve problems. Comfort and skill in working on rent arrears and debt recovery. Technical fluency to quickly learn new tools and systems. Experience in tenancy, emergency or social housing space (advantage). Knowledge of the Residential Tenancy Act 1986 is an added advantage. Passion for supporting customers with challenging housing and wellbeing needs. Cultural awareness, particularly in working with Māori and Pasifika communities. Benefits Competitive salaries, five weeks’ annual leave and a benefits package including a range of insurances, flexible working arrangements and career development opportunities. Our Organisation & Culture At Kāinga Ora, our mahi sits at the heart of Aotearoa’s housing system. We transform how we work to deliver better outcomes. Our values are Manaakitanga – People at the Heart; Mahi Tahi – Better Together; Whanake – Be Bold. We also focus on our future, our tenants, and our people to foster growth. Applications Applications close on Thursday, 30 July 2026 at 11:55pm. If you have any questions contact [email protected]. EEO Statement We value diversity and are committed to working with each other and our customers in an inclusive and respectful way. We welcome applicants from all walks of life and appreciate the richness of experience that your point of difference brings to the organisation. #J-18808-Ljbffr