Cluster Reservations Manager at Accor

Cluster Reservations Manager Location: Auckland City, New Zealand. Full‑time, on‑site position. Company Overview Accor Hotels leads the hospitality sector in Auckland with a portfolio of premier properties across the CBD. Responsibilities Manage reservations operations for Sofitel Auckland Viaduct Harbour, SO/Auckland, TRIBE Auckland Fort Street, and JO&JOE Auckland. Maintain PMS/GDS systems and other online reservation systems; ensure familiarity with rate structures, occupancy, and property features to maximise occupancy. Supervise, support, and train Reservations Team members to uphold standards and procedures. Place bookings to maximise back‑to‑back occupancy; monitor room allotments and availability. Maintain product knowledge of all property products and specials. Coordinate group bookings, meeting client requests and special needs with detailed communication to all departments. Check manifests and email booking confirmations to ensure accuracy. Establish financial performance targets with General Managers and ensure department meets them. Develop working plans, compare achievements against targets, and take corrective action as needed. Qualifications Minimum two years’ experience in a multi‑property reservations manager or leadership role. Sound knowledge of Opera and/or Opera Cloud property management systems; experience with Mews is an advantage. Experience in 4&05; or above properties; knowledge of global brand operations. Understanding of hotel spa revenue and ability to upsell packages to FIT and group travellers. Knowledge of senior leadership meeting presentation. Qualifications in Hospitality/ Tourism Management or Sales/Commercial (advantageous). Demonstrated leadership experience, preferably in a sales environment. Benefits On‑site laundry services. Access to Accor Academy for training and earning while learning. Accor Heartist benefits, including discounted food & beverage and accommodation worldwide. Daily staff meal provided while on duty. Accor parental leave scheme. Ongoing reward and recognition incentives on Accor anniversaries. Opportunities for further development and worldwide career progression within Accor. #J-18808-Ljbffr