Customer Service / Order Processing Technician

Overview This is a Full Time, Permanent position for the NZ Compounding Operations team based at Mt Wellington, Auckland, reporting to the Compounding Team Lead. The primary focus of this role is to ensure accurate and timely processing of documentation in conjunction with customer service to meet the needs of both internal and external customers of the pharmacy. Shift timings: 09:00 am – 17:30 pm. Responsibilities Enter and review orders accurately and in a timely manner. Check orders for completeness — legibility, patient details, drugs, diluents, delivery details, etc. Clarify details with the customer/Technical specialist if any aspects of the order are unclear. Schedule orders as required. Timely receipt of orders confirming expected delivery date and time. Liaise regularly with pharmacy production specialists, team leaders and customer service on matters concerning the receipt, processing and delivery of customer orders. Comply with regulatory requirements of GDP, GMP and EH&S. Work with different sites to manage current workload to assist in bringing forward or delaying orders to maintain rooms at capacity. Assist in capturing customer complaint reports regarding delivery and service issues. Deal with product complaints and adverse event reports. Use standard Microsoft programs (Word, Excel, PowerPoint, Access) to provide clerical support and maintain information databases. Assist in providing support in the areas of customer service and processing of monthly reports. Flexibility with working different shifts, weekends and varying public holidays per state to ensure patient care across all states. Perform other duties as directed by Management. Knowledge, Skills and Experience Excellent attendance and punctuality records and no outstanding performance issues. Highly competent in accurate data entry and review with minimum errors and efficient time management utilizing pharmacy programs. Willing and motivated attitude with team members. Displays drive and a sense of urgency to achieving deadlines, assisting with additional hours, flexibility, etc. Must be able to demonstrate a good understanding of basic mathematics and to communicate effectively both verbally and in writing. Pleasant telephone manner to all external and internal stakeholders. Equal Employment Opportunity Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic. Accommodations Baxter is committed to providing reasonable accommodations to individuals with disabilities globally. If you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information. Recruitment Fraud Notice Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice. No matter your role at Baxter, your talent, skills, and time has a direct impact on people’s lives. Since 1931, we have been at the forefront of innovation by bringing smarter, more personalized care to patients around the world. We are dedicated to making a lasting impact as we redefine healthcare delivery across the care journey. #J-18808-Ljbffr