Performance Manager

Serco is a place where you can grow Join a team of 12,000+ professionals across Asia Pacific (APAC) and experience a workplace of challenge, opportunity, and reward. Benefits Opportunity to work in a supportive and inclusive environment Leadership opportunity within a high‑performing Corrections environment Drive operational excellence, compliance and continuous improvement Free onsite parking Staff discounts with selected major retail stores Ongoing free safety, medical and mental health support for you and your family through Sonder Make an Impact at Serco As the Performance Manager, you'll lead the facility's performance, audit, compliance and operational assurance functions, ensuring contractual obligations and legislative requirements are consistently achieved. Working closely with the Prison Director and Senior Leadership Team, you'll drive continuous improvement initiatives, strengthen operational performance and provide strategic insights that support safe, effective and high‑performing correctional services. About Auckland South Corrections Facility Located in Wiri, South Auckland, Auckland South Corrections Facility is one of New Zealand's newest and most innovative correctional facilities. Operated by Serco, the facility focuses on safety, rehabilitation and reintegration, creating positive outcomes for the people in our care while helping make communities safer. As the Performance Manager, you'll make a positive impact by: Leading the facility's performance monitoring, audit, compliance and operational assurance programmes Developing performance dashboards, reporting frameworks and operational insights to support strategic decision‑making Driving continuous improvement initiatives that enhance operational performance and service delivery Monitoring contractual KPIs, compliance obligations and organisational performance outcomes Leading risk management activities and coordinating corrective action plans across the facility Building strong partnerships with operational leaders, government agencies and external stakeholders Leading and developing a high‑performing team focused on accountability, quality and operational excellence Serco is a place for you You're an experienced leader who thrives on improving performance, driving accountability and delivering measurable outcomes. You enjoy working collaboratively across multiple teams, using data and insights to influence decisions and support operational excellence. With strong leadership, communication and problem‑solving skills, you're committed to creating a culture of continuous improvement while maintaining the highest standards of compliance and governance. To Be Successful In This Role, You'll Have Relevant tertiary qualification in Business, Management, Compliance, Quality Assurance, Data Analytics or a related discipline (highly desirable) Experience leading performance management, audit, compliance, governance or operational reporting functions Proven experience leading, developing and coaching high‑performing teams Strong understanding of performance management, reporting, audit, assurance and continuous improvement principles Experience monitoring KPIs, analysing operational data and preparing reports for senior leaders and external stakeholders Excellent stakeholder engagement, communication and influencing skills Strong analytical, organisational and problem‑solving abilities with exceptional attention to detail Experience working within a highly regulated, government, justice or custodial environment will be highly regarded You do not need to meet every listed requirement to apply. Please Note This position carries trust and responsibility. To support this, a comprehensive pre‑employment process, including criminal history and security checks, forms part of the selection process. #J-18808-Ljbffr