Entry Level Support Engineer

Overview Based across multiple client sites in the region and working within the education sector, you would be the first point of contact for IT-related issues. Through face-to-face interaction and the ticket board you will provide excellent customer service to clients and communicate with non-technical people while prioritizing and troubleshooting technical issues. Collaborating with cross-functional teams to resolve complex problems. Local travel within Hamilton city area is required; no company vehicle is provided. Role schedule: Monday - Thursday 8 hours daily; Friday 6 hours – 38 hours weekly Location : Based across multiple client sites in the region (education sector). Responsibilities: Respond to client inquiries and provide technical support via various channels (phone, email, chat, etc.) Diagnose and troubleshoot technical issues reported by clients Document and track client issues using a ticketing system Escalate unresolved issues to appropriate teams and follow up until resolution Stay up to date with product knowledge and industry trends to provide accurate and timely support Qualifications / Desirable skills: Practical technical knowledge in supporting and implementing: Windows 11, Windows Server 2022, Azure Active Directory, FortiGate firewalls, Switching (Ruckus, HP, Allied Telesis), Wireless (Ruckus, Aruba/HP, Aerohive), Printers/Copiers What we offer: A friendly team environment with a strong technical support network Opportunity to work with the IT industry’s latest technologies Internal career growth for high performers An opportunity to earn while you learn with our Certification Bonus Program EAP Program – Three free sessions per year Cost price on products from our suppliers Referral Bonus Initiative School holiday projects and training opportunities #J-18808-Ljbffr