Operations Team Lead

Role Title: Operations Team Lead Direct Reports: 5 (3x Warehouse, 2x Customer Care) VidaSpace supplies beautiful architectural finishes for projects all over New Zealand, and our Levin operations hub is the engine that keeps it all moving. We’re after someone to lead a team of five across the warehouse and customer care roles, plus purchasing and freight. It’s a proper hands‑on role: one day you’re planning stock and chasing an overseas shipment, the next you’re jumping in to help the team get orders out the door. You’ll be a good fit if you’ve led a hands‑on team before, you’re comfortable with systems (we use Odoo, Pipedrive, and Microsoft), and you’re the kind of person who spots a clunky process and can’t help fixing it. You’ll need to be able to work on‑site in Levin most of the week. Sound like you? Message us or email [email protected] and we’ll send you the full job description – happy to have a no‑pressure chat first. Purchasing & Logistics: Purchasing: Optimising stock holdings to balance stock turn with KPI and planning for procurement by forecasting customer demands. Forecasting customer demands with the Sales Team Leaders. This includes following a special process for bespoke orders. Coordinate Freight and Logistics: Organise, track and communicate updates on international and local purchases. QC: Supplier issue resolution regarding pre‑delivery QC issues. Warehouse Back‑Up: Cover for the warehouse team members if required. Outlet: Manage the TradeMe Outlet active listings, load new listings, update stock levels, and take care of any customer inquiries & sales. Proactive internal comms around clearance stock. Warehouse: Ongoing Lean Improvements: Constant focus on improving lean systems & processes to deliver better quality, less waste and better service. QC: Ongoing implementation & management of QC processes for inwards & outwards goods. Inventory Management: Maintain accurate inventory management by ensuring correct stock storage, conducting regular cycle counts, and upholding batch tracking and traceability. Operations Scheduling: Plan daily warehouse tasks, scheduling for outwards goods etc. Workplace Health & Safety (WHS): Champion a strong safety culture by ensuring compliance with WHS standards, proactively managing risks, and promoting safe work practices across all warehouse activities. Continuous Improvement: Drive operational efficiency by optimising labour, setting and achieving team KPIs, supporting continuous improvement initiatives, and identifying opportunities to enhance processes and performance. People Management: Lead, motivate, and develop the warehouse team. Training & Development: Support team capability by delivering training, identifying development needs, implementing new processes, and maintaining clear and consistent SOP documentation. Customer Care: Continuous Improvement: Drive operational efficiency by optimising labour, setting and achieving team KPIs, supporting continuous improvement initiatives, and identifying opportunities to enhance processes and performance. People Management: Lead, motivate, and develop the customer care team. Training & Development: Support team capability by delivering training, identifying development needs, implementing new processes, and maintaining clear and consistent SOP documentation. #J-18808-Ljbffr