Customer Experience Advisor - Casuals

Overview Contribute to meaningful outcomes by supporting disabled people and their whānau to access essential services and equipment. Deliver high-quality, customer-centred service through clear communication, empathy, and practical problem-solving. Join a national organisation making a tangible difference for New Zealanders. Ko wai mātau | Who we are Enable New Zealand is a Crown-owned entity on a mission to support disabled people and their whānau to live everyday lives in their communities. We manage access to equipment, modifications and information services for disabled people and their whānau on behalf of Disability Support Services (DSS) – Ministry of Social Development (MSD) and the Accident Compensation Corporation (ACC). With our head office centrally located in Palmerston North, we deliver services to thousands of New Zealanders each year as Aotearoa's largest disability equipment provider. Mō tēnei tūranga mahi | About this role We are looking for Customer Experience Advisors to join our team in a casual capacity. You’ll play an important part in ensuring people have the information and support they need to access Enable’s services with confidence. You’ll be the first point of contact for many of our customers, creating positive and reassuring experiences that reflect our commitment to care, respect and accessibility. You will connect with customers and their whānau across phone, email and digital channels, providing clear, practical guidance tailored to individual needs. Using strong listening skills and empathy, you’ll work to understand each situation and respond thoughtfully — particularly where conversations may be sensitive or complex. You’ll aim to resolve enquiries at first contact wherever possible, while using sound judgement to escalate when needed. Alongside this, you’ll maintain accurate customer records, follow established processes, and contribute to a consistent, high-quality service experience. You’ll work collaboratively across Enable, sharing insights and supporting continuous improvement so that our services remain responsive and effective for the communities we serve. Responsibilities Be the first point of contact for customers and their whānau via phone, email and digital channels, providing clear, practical guidance tailored to individual needs. Maintain accurate customer records and follow established processes to deliver a consistent, high-quality service experience. Support continuous improvement across Enable to ensure services remain responsive and accessible. Qualifications / Experience Experience in a contact centre or high-volume customer service environment. Strong communication skills, attention to detail, and a calm, solutions-focused approach. Proficiency with technology, ability to manage competing priorities, and a commitment to respectful, reliable, people-centred service. If you’re passionate about helping people and want to contribute to meaningful outcomes for disabled people and their whānau, we’d love to hear from you. #J-18808-Ljbffr