Head of Customer ANZ

Are you a customer operations leader who loves creating smarter ways of working, building engaged teams and improving customer experience? We're partnering with MyHR to find their new Head of Customer ANZ. About MyHR MyHR is one of New Zealand's leading HR technology businesses, combining powerful software with real human expertise to help businesses manage their people with confidence. Their team supports customers through a wide range of HR challenges — from everyday employee questions through to complex employment matters requiring specialist advice. After more than 13 years of sustainable growth, MyHR has built a culture based on trust, flexibility and doing things differently. They're professional without being corporate, knowledgeable without being rigid, and cheeky but empathetic. About the Opportunity You’ll lead MyHR's customer function, managing a team of HR professionals and Team Leads across New Zealand and Australia. This role is about levelling up their expert HR team to deliver their services as the business grows to support more customers and their employees. You'll balance people, process and commercial performance to ensure the team can continue delivering a market-leading service at scale. Responsibilities Leading and developing a team of approximately 28 people across New Zealand and Australia. Driving operational excellence through improved processes, workforce planning, technology and AI adoption. Building consistency across service delivery, quality standards and customer experience. Supporting leaders to create a high-performing, engaged and accountable team culture. Using customer and operational data to improve performance, retention, productivity and service outcomes. Managing complex customer escalations and leading customer retention strategies. Partnering with the wider leadership team to shape strategy, evolve service offerings and support continued growth across ANZ, including the Australian market. What You'll Bring Experience leading customer-facing teams within a complex or specialised professional services or software/SaaS environment. A strong understanding of process improvement, workflow management and operational efficiency. The ability to balance efficiency with quality and customer outcomes. A hands‑on leadership style and genuine passion for developing people and building engaged teams. Confidence using data, systems and insights to drive better decisions. Comfort working with technology, CRMs and customer platforms, with experience using tools such as HubSpot or similar systems highly valued. Benefits A flexible working environment built on trust. A down‑to‑earth but high‑performing culture where people are trusted and encouraged to bring their personality to work. Free onsite parking and breakfast provided each morning. A stocked beer fridge (plus non‑alcoholic options) and a workplace that values connection and having fun. Opportunities to travel to Australia as the business continues to grow. #J-18808-Ljbffr