Customer Engineer

Responsibilities Installation, maintenance, and repairs on equipment within an assigned territory to ensure continuity of customer operations Ownership of customer problems or incidents until they are resolved to the customer's satisfaction Diagnose, repair, and replace components on any equipment supported by NCR Voyix Perform required modular swaps and unit replacements Build working relationships with customers and develop informal communication channels with customer account at the local level Represent NCR Voyix positively Perform periodic preventative maintenance on assigned products Be responsible for all NCR Voyix assets used in the delivery of customer services Maintain an appropriate parts inventory as well as parts record keeping Accurately and promptly report calls and activity Requirements High School Diploma or equivalent years of related experience Basic computer skills to include Windows OS navigation and basic familiarity with Microsoft Office suite Experience in PC hardware maintenance and support Good problem‑solving skills Excellent interpersonal skills/customer relationship skills required High level of mechanical/electrical aptitude Experience maintaining computer hardware (desktops, servers, peripherals), routers, networks, switches, hubs required Ability to work a flexible schedule including nights, weekends, overtime, flex shifts, and on‑calls Licensed to operate a motor vehicle in your jurisdiction Core Competencies Demonstrates strong mechanical and electrical aptitude with a focus on PC hardware maintenance and customer service. Capable of diagnosing and resolving equipment issues while maintaining effective communication with customers. #J-18808-Ljbffr