Forward Deployed Engineer

Job Category Sales Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Salesforce is the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. We empower you to be a Trailblazer, driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good, you've come to the right place. About The Role Production experience required. Builder mindset non‑negotiable. AI‑Powered Development: Ship real customer solutions, supported by best‑in‑class AI tools — Cursor, Claude, and Salesforce coding products like Vibes — embedded into your day‑to‑day workflow. Collaborative Delivery: You'll work alongside Senior Forward Deployed Engineers and a Deployment Strategist. You'll own real components, benefit from structured mentorship from people who've shipped agentic systems at scale, and have a clear path to leading complex deliveries yourself. Frontier Access: Our agentic AI platform is evolving in real time. You'll work on capabilities most engineers won't touch for months — spanning Agentforce, data, platform, and headless architectures and your field insight will feed directly to the product teams building them. Continuous Innovation: You'll be expected to stay at the forefront, experimenting with emerging AI tools, models, and frameworks, and sharing what you learn with your team and customers. What You’ll Actually Be Building Develop AI agents and experiences that take real actions for real organisations. Our solutions are in production at some of the largest enterprises on the planet. The work matters because the customers depend on it. Design agent intelligence: prompts, reasoning, tool calls, and integration with customer systems, leveraging our Agentic AI platform and current LLM techniques. Own technical components end‑to‑end: from architecture choice to deployed, validated, and observable in production. Build and integrate data pipelines on Salesforce Data 360, Snowflake, Databricks, and customer data platforms. Model the data, ship the pipeline, validate the output. Build and maintain agent performance dashboards and customer KPI reporting to track deployment health and business outcomes. Contribute to proofs‑of‑concept and MVPs that move from sketch to deployable in days, not months. Co‑build alongside customers and partners, sharing best practices and enablement as you go. Leaving teams more capable after each engagement than before. Surface platform gaps, edge cases, and field insights to senior Engineers and the product team. Your real‑world experience is the product feedback loop. Partner with the Deployment Strategist in your pod to translate customer business challenges into agentic solutions that actually ship. You're Our Forward Deployed Engineer If… You have 3+ years of software engineering or technical delivery experience, with at least one production system you'd be proud to walk us through — ideally in an AI tech stack, full‑stack development, or working with frontier models. You have a degree in Computer Science or a related field. You have prior customer‑facing technical delivery experience (consulting, professional services, or forward‑deployed engineering) – this is a requirement, not a nice‑to‑have. You're fluent in at least one of Python, JavaScript/TypeScript, Java, or Apex – and willing to add to that list as the work demands. You’ve been hands‑on with LLMs and prompt engineering. You can explain why a prompt failed and what you’d change. You understand data modelling, APIs, and integration patterns deeply enough to design them, not just consume them. You can hold your own in a room with sales teams and customer architects. You ship quality code and evaluate AI outputs with engineering rigor. You actively tinker with the evolving AI/data landscape – piloting new tools, experimenting with new models, and staying genuinely curious about what’s coming next. You thrive in the group chat that’s building something, not just talking about it. You're excited to travel ~25% of the time, working directly alongside customers. Nice‑to‑Haves Salesforce platform experience or certifications (Administrator, Platform Developer I, Agentforce Specialist). Familiarity with agent frameworks (LangChain, LlamaIndex) and orchestration patterns. Hands‑on with cloud data platforms (Snowflake, Databricks, BigQuery). Experience across specialist AI delivery areas: data engineering, platform architecture, or headless deployments. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via the Accommodations Request Form. Equal Opportunity Employer Salesforce is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Reconciliation Statement At Salesforce we encourage applications from Aboriginal and Torres Strait Islander peoples. Salesforce Australia is committed to walking together with the Traditional Custodians of this land, Australia’s First Nations peoples, as we forge a path to reconciliation. Please see the Reconciliation Action Plan for more information. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. Recruiting, hiring, and promotion decisions are fair and based on merit, with no regard to protected characteristics. #J-18808-Ljbffr