Corporate Solutions Coordinator (12mo fixed term) at AIA Australia

Corporate Solutions Coordinator – 12 Month Fixed Term Full‑time on site position in Auckland, New Zealand. Role Overview As a Corporate Solutions Coordinator you play an important role in delivering a seamless experience for AIA’s Corporate Solutions group schemes. Acting as the key operational contact for advisers, you build trusted relationships across a network of advisers, third‑party administrators, business development managers and internal teams to ensure customers receive exceptional service. This role combines coordination, problem‑solving and stakeholder engagement, allowing you to make a meaningful impact on day‑to‑day operations while supporting AIA’s purpose of helping people live healthier, longer, better lives. You will also contribute to continuous improvement initiatives, developing your knowledge and capabilities while helping enhance processes, products and customer outcomes. Key Responsibilities Manage and administer Corporate Solutions group schemes to deliver a seamless end‑to‑end customer experience. Build strong relationships with advisers, third‑party administrators and internal teams to support effective service delivery. Monitor account activity and proactively address operational needs to maintain quality, accuracy and responsiveness. Resolve operational issues and coordinate with internal stakeholders to achieve timely and positive outcomes. Drive service excellence by identifying opportunities to improve processes, products and ways of working. Support customer experience and operational efficiency initiatives that strengthen business performance and stakeholder satisfaction. Key Skills and Capabilities Strong organisational skills and attention to detail, enabling you to manage multiple tasks accurately and effectively. Excellent communication and stakeholder engagement skills, building positive relationships across diverse people and teams. Ability to work independently, take ownership of outcomes and make sound decisions within established processes. Proactive and adaptable mindset, identifying opportunities to solve problems and improve ways of working. Comfortable using technology and business systems to manage information, track activity and support operational delivery. Experience in the insurance industry or exposure to financial services, group schemes or customer‑focused administration environments is an advantage. Life at AIA At AIA, we are committed to helping you build a career that is extraordinary. You’ll gain hands‑on experience, structured development programmes and mentorship from inspiring leaders. We offer flexible ways of working, competitive rewards and a culture that values curiosity and collaboration. We work towards a mission of helping a billion people live healthier, longer, better lives by 2030, while shaping a future that matters for you and the communities we serve. Diversity, equity and inclusion are central to who we are and how we work. We value people from all walks of life and welcome candidates of all backgrounds, identities, and lived experiences, including those with disabilities, additional mental health needs, chronic health conditions or who are neurodiverse. Contact For general enquiries, contact [email protected]. #J-18808-Ljbffr