Retail Leader - Mitre 10 Whangaparaoa

About the Role This role is located within a smaller‑format store where leaders play a broader role than in many other retail leadership positions. You will be responsible for the entire store, gaining experience in customer service, merchandising, stock management, team leadership and daily operations. It is an opportunity to develop as a well‑rounded retail leader, contribute across all areas of the business, and make a genuine impact on store performance. What You'll Be Doing Supporting the day‑to‑day leadership of the store team Coaching and developing team members to deliver great customer experiences Working alongside the Store Manager and wider leadership team to drive store performance Ensuring high standards of merchandising, presentation, and store readiness Assisting with stock management, promotional execution, and operational activities Managing customer enquiries, issues, and escalations professionally Allocating resources and supporting workflow during busy trading periods Maintaining compliance with company policies, processes, and health and safety requirements Leading by example and contributing to a positive team culture What You'll Bring Previous experience leading or supervising a team in retail, customer service, hospitality, or a similar environment A positive and approachable leadership style Strong communication and relationship‑building skills Confidence making decisions and prioritising tasks in a fast‑paced environment A customer‑first mindset and a passion for delivering great service Strong organisational skills and attention to detail A hands‑on approach and willingness to support the team wherever needed The ability to motivate others and build team capability Availability to work one weekend day each weekend (Sunday preferred) What's In It For You? Everyday Benefits Generous staff purchase scheme at selected Mitre 10 stores (eligibility applies) Discounted food and drinks at participating Columbus Coffee cafés Everyday savings on shopping, travel, dining and more through our perks app Growth & Development Opportunity to build broad retail leadership experience across an entire store Exposure to all aspects of retail operations, customer experience, and team leadership Internal career opportunities across New Zealand's largest Mitre 10 group Recognition & Team Monthly recognition aligned to company values with rewards Long service recognition and rewards across our Riviera brands Annual awards celebrating outstanding performance What's Next? Ready to move beyond leading a single team or department? This is an opportunity to build broad retail leadership experience, developing the skills and capability that can open future leadership opportunities within our business. Apply online and become part of a business that is working together, chasing great. #J-18808-Ljbffr