Customer Services Officer | Kaiurungi Ratonga Kiritaki

See more about the role below, including the responsibilities and skills we are looking for. Wairoa, New Zealand Are you passionate about helping people and making a positive difference in your community? Do you thrive in a fast-paced environment where no two days are the same? Wairoa District Council is looking for a friendly, professional and highly organised Customer Services Officer to join our team. As the first point of contact you will play a vital role in delivering exceptional customer experiences and supporting the effective operation of Council services. About the role This frontline position combines customer service excellence with administrative and financial support responsibilities. You will be responsible for welcoming visitors, responding to enquiries and providing quality administrative support. Your ability to build positive relationships, problem solve and provide accurate information will be the key to your success. About you You are someone who enjoys helping people, takes pride in delivering excellent service and excels in a busy, customer-focused environment. You will bring: A warm approachable and professional manner Strong verbal and written communication skills, with the ability to explain information clearly and confidently The ability to remain calm, patient and solutions-focused when dealing with challenging situations A high level of accuracy and attention to detail Sound judgement, discretion and a commitment to maintaining confidentiality At Wairoa District Council, you'll be part of a team committed to serving our community with integrity, professionalism and care. We offer a supportive workplace where your contribution is valued, your development is encouraged and your work helps shape the future of our district. If you're driven by delivering outstanding customer service and want to make a real difference in our community, we'd love to hear from you. #J-18808-Ljbffr