Field Support Manager

Field Support Manager Location: Christchurch, CAN, NZ Workplace Type: Onsite PTx provides precision agriculture solutions for every season. A joint venture between AGCO and Trimble, PTx continues to advance the future of farming by building farmer first solutions for land preparation, planting, water management, crop protection, nutrient management and harvesting. We are the leader in mixed fleet, smart farming and autonomy solutions. We are looking for a Field Support Manager to join our team remotely based in Australia. As a Field Support Manager, you'll be at the forefront of delivering exceptional customer experience. You'll provide advanced technical support to dealers and end-users of the PTx product line, collaborate with R&D on new product launches, lead dealer training, assist at trade shows, and create PTx publications. Your role will involve coordinating with Product Support for field visits when necessary. To create impact Field calls from growers and dealers on technical support questions during office hours. Respond to inquiries and call‑back requests. Make on‑site service calls when remote support is no longer an option. Communicate issues and future needs to the R&D team for current and future products. Be actively involved in the go‑to‑market process for new products to ensure successful launches. Create and deliver projects focused on customer experience, process improvement, and training effectiveness. Generate and edit content for technical publications, including manuals, bulletins, and product instructions. Support customers in‑field with issues that cannot be resolved remotely. Your Experience and Qualifications Ideally will suit a Tractor/Diesel Mechanic who has experience/interest in GPS and guidance tracking. 3 years+ experience supporting Precision Ag equipment. Great at solving problems. Competitive base salary. Company performance‑related annual bonus. Fully expensed Tool of Trade Vehicle. Supportive workplace culture. Your Workplace We value inclusion and recognize the innovation a diverse workforce brings to our farmers. We're committed to building a team with a variety of experiences, backgrounds, cultures, and perspectives. Please note: 1. As an essential part of our hiring process, you will be required to undertake a National Criminal Check. 2. You are required to have New Zealand work rights as no work/ visa sponsorship is offered with this role. Job Segment: Field Service, Diesel Mechanic, Business Process, Agricultural, Technical Support, Manufacturing, Management, Agriculture, Technology AGCO is a global leader in design, manufacture and distribution of agricultural machinery and precision technology. AGCO delivers value to farmers and OEM customers through its differentiated brand portfolio including leading brands like Fendt, Massey Ferguson, PTx and Valtra. AGCO's full line of equipment, smart farming solutions and services helps farmers sustainably feed our world. #J-18808-Ljbffr