Hapori Kaitiaki (Community Guardian) - Te Mātāwai

Overview Be part of truly rewarding mahi, making a difference in our communities. Support our customers at our flagship Greys Ave (Te Mātāwai) complex on a 24/7 rostered rotating shift, Fixed Term / Secondment until 31 March 2027. Te whiwhinga mahi - Our opportunity. Te Mātāwai is the creation of a 276‑unit apartment complex in central Auckland, delivered under a 'single‑site supported housing' model. 'Single site supported housing' coordinates public housing with support services to meet customers’ social and health needs and increase wellbeing. Te Mātāwai is one of the first demonstrations of single site supported housing in Aotearoa New Zealand with 24/7 on‑site support and Hapori Kaitiaki services. Visit https://kaingaora.govt.nz/en_NZ/social-housing-and-build-programme/greys-ave-te-matawai/ to learn more about our Greys Ave development. Hapori Kaitiaki – Community Guardian The Hapori Kaitiaki will be the first point of contact for customers and tenants at 139 Greys Avenue, their visitors, and the community. You will be responsible for ensuring they all receive the appropriate care, information and support required within a welcoming, healthy environment. The team works under a 24/7 shift schedule, including night shifts. This role offers the opportunity to make a real difference in our customers’ lives by building trust, developing strong and lasting relationships, supporting housing and wellbeing needs, and helping to create a thriving, connected community at 139 Greys Avenue. A key part of the role is engaging effectively and connecting with the inter‑disciplinary groups working within the 139 Greys Avenue complex, the on‑site Lead Support Provider, wider KāingaOra groups and external stakeholders. Single‑Site Supported Housing is an innovative approach for KāingaOra, and cross‑team collaboration is important for its success. Qualifications Track record of supporting customers with challenging housing and wellbeing needs, and ability to build enriching customer relationships. Preferred experience working rotating day and night shifts. Skilled at recognising emerging situations, de‑escalating highly emotional conversations and knowing when to request external support. Strong observational, analytical and problem‑solving skills applied to practical situations, with an empathetic, judgment‑free approach. Experience working with diverse cultures and/or community groups. Speaking multiple languages, including English, is an advantage but not essential. First Aid certification and Safety Intervention or De‑escalation certification is an advantage; training will be provided. What You’ll Get Competitive salaries. Five weeks’ annual leave. Flexible working arrangements. Additional week of leave each year (pro‑rata) for shift work. Time and a half for overtime. Free safe and secure car park on site during your shift. Paid break per shift, and rest breaks are also provided. Our Organisation At KāingaOra, our mahi sits at the heart of Aotearoa’s housing system. Every day we help shape how our customers live today and into the future. We’re transforming how we work so we can deliver even better outcomes. Our transformation focuses on three things: Our future – building a high‑performing organisation that delivers quality housing for generations; Our tenants – warm, dry, well‑maintained homes and the right support to help people live well; Our people – simple processes, modern technology and opportunities to learn, grow and thrive. Guided by our values, we work together, put customers at the centre and continually challenge ourselves to be better. KāingaOra is a place where people feel valued and supported. You’ll find opportunities to grow your skills and build a career you’re proud of, with fair pay and flexible ways of working that support both our people and our customers. Our Values Manaakitanga – People at the Heart Mahi Tahi – Better Together Whanake – Be Bold Tūhono mai – Join us We value diversity and are committed to working with each other and our customers in an inclusive and respectful way. We welcome applicants from all walks of life and appreciate the richness of experience that your point of difference brings to the organisation. #J-18808-Ljbffr