Rapid Recovery Vehicle Technician - Rotorua

Overview Working with the AA | Me mahi tahi tatou ki AA. For over 120 years the AA have been helping Kiwis on their adventures! Today, we’re one of NewZealand’s most respected and trusted brands. From our humble beginnings as a motoring enthusiast’s club, the NewZealand AA (Automobile Association) has grown into a large, dynamic organisation offering many services and products to more than a million Members, and we’re building the organisation of the future – more connected, modern, and purpose‑driven. What You’ll Be Doing As a Rapid Recovery Vehicle (RRV) Technician , you’ll play a key role in redefining how we support our Members on the roadside. Every day will bring variety as you put your expertise to work helping people get safely back on their way. Provide expert roadside assistance, diagnosing faults and offering the best solution for our Members. Operate the Rapid Recovery Vehicle to safely tow vehicles that can’t be mobilised at the roadside. Conduct accurate pre‑ and post‑tow inspections and ensure vehicles are secured to best‑practice safety standards. Deliver exceptional customer service, keeping Members informed and reassured throughout their experience. Promote AA products and services where appropriate, ensuring Members receive the full benefit of their AA Membership. Use AA systems, tablets and technology to complete job information, payments, and documentation. About You You’re a skilled automotive professional who enjoys solving problems on the spot and helping people when they need it most. Your calm, practical approach – paired with strong communication skills – means you deliver outstanding service even in challenging situations. Approved automotive trade qualification and solid experience diagnosing and repairing vehicle faults. Full Class1 licence (Class2 and NZTA V endorsement desirable – training can be provided). Confidence in using Microsoft products, mobile devices and in‑vehicle systems. Commitment to quality customer service and the ability to build rapport quickly. Physical fitness and the ability to lift up to30kg. Clean, safe driving record. What We Offer Free AA Membership for you and your whānau. A day off for your birthday. Work‑life balance with a 4‑day‑on, 4‑day‑off roster. Training available / career development. Uniforms, tools and company vehicle. Discounted insurance. We are a business in transformation, with opportunities to work cross‑functionally, grow new skills, and make a meaningful impact. We’re investing in our people, platforms, and ways of working to stay ahead of what our Members and customers need. Our teams celebrate diversity and believe that everyone should be able to bring their true selves to work every day. If you feel you may not meet all the requirements, please still get in touch – we would love to talk and see if you might be a great fit for the role. #J-18808-Ljbffr