Onsite Technical Site Lead

Onsite Technical Site Lead Permanent, full-time role with competitive remuneration and benefits. Location: Upper Hutt, Wellington, New Zealand. Career growth: Expand your expertise in a global IT environment. Professional development: Gain leadership and technical experience in a dynamic role. As the Onsite Technical Site Lead, you will act as the site lead for Global End User Services within IT, providing end‑user support and managing local IT infrastructure. You will be the technical focal point for the site, leading infrastructure‑related work, supporting service delivery, and ensuring systems, processes and vendor services remain aligned to business, quality and compliance requirements. You will be accountable for service delivery, technical leadership, project execution, local IT asset management and the site departmental budget. You will also support business continuity by diagnosing and resolving complex technical issues, acting as a consultant between IT teams, business users, management and vendors, and helping to maintain infrastructure in an audit‑ready state across EHS, Financial and GxP requirements. You will support and improve end‑user computing and infrastructure operations, deliver local technology projects and integrations, manage suppliers to KPI targets and mentor team members. You will also represent the Global End User Services organisation at site level, summarise complex issues for senior IT leadership, support shop‑floor devices, and provide occasional out‑of‑hours support for upgrades and advanced troubleshooting. What You Will Do Lead onsite end‑user support and infrastructure operations for the site. Diagnose, document and resolve complex hardware, software, network and end‑user issues. Manage local IT services, vendor performance and supplier relationships to agreed KPIs. Support production and supply chain systems, including shop‑floor devices such as handhelds, laptops and scanners. Implement, integrate and support local IT projects, technologies and procedures. Ensure compliance with company standards and audit‑ready requirements across EHS, Financial and GxP. Apply global ITSM processes including Configuration, Change, Incident and Problem Management. Maintain comms/server rooms and workspace in a safe, organised and compliant condition. Manage local IT assets and site budget. Mentor and support team members and prepare updates for senior IT leadership. Collaborate with business users, suppliers and global IT teams across vast, cross‑functional groups. Provide occasional out‑of‑hours support for upgrades and advanced troubleshooting. What You Must Have Degree in Computer Science, Information Systems, Engineering or equivalent, preferred. Extensive prior working experience in IT infrastructure services or IT operations. Extensive hands‑on experience supporting production and supply chain systems. Strong knowledge of end‑user computing, network infrastructure, server hardware, wireless, backup and structured cabling. Experience troubleshooting networks, firewalls, servers, process networks and end‑user interfaces. Experience in GxP‑compliant manufacturing or laboratory environments. Understanding of the Purdue Model, SFN and OT‑IoT concepts. Proficiency in ITIL or similar ITSM frameworks and project management. Experience with ServiceNow, Jira and Sunbird DCIM. Strong communication, stakeholder management, problem‑solving and presentation skills. Ability to work independently, prioritise effectively and elevate when needed. What You Can Expect A trusted global IT environment with real site ownership. Opportunity to lead, influence and improve local service delivery. Exposure to modern technologies, projects and stakeholder groups. Collaborative team culture with development opportunities. The chance to make a meaningful impact in a regulated manufacturing environment. The role may evolve to include people management responsibilities over time. We are an equal opportunity employer, committed to fostering an inclusive workplace. #J-18808-Ljbffr