Logistics & Customer Fulfilment Coordinator

Join a growing Kiwi business where customer service and logistics go hand in hand. At BA Pumps & Sprayers, we're passionate about delivering quality products and exceptional service to customers across New Zealand and beyond. As we continue to grow, we're looking for a Logistics & Customer Fulfilment Coordinator to become the vital link between our customers, warehouse, production team, and freight partners. In this varied role, you'll coordinate customer orders, freight and deliveries while providing outstanding service and ensuring products reach customers on time. If you're organised, proactive, and enjoy solving problems while keeping things moving, we'd love to hear from you. About the Role You'll take ownership of the smooth and cost-effective movement of our products, from local deliveries through to inter-island freight movements. Working closely with our Customer Service, Warehouse and Sales teams, you'll ensure orders are delivered on time while optimising freight utilisation and maintaining excellent customer communication. This role combines customer service, logistics coordination and operational planning, making it ideal for someone who enjoys variety and thrives in a fast-paced environment. Key Responsibilities Customer Service & Order Coordination Receive, process and acknowledge customer orders. Confirm delivery requirements and keep customers informed throughout the fulfilment process. Coordinate with production and warehouse teams to ensure orders are delivered in full and on time. Act as a key point of contact for customer delivery and logistics enquiries. Arrange domestic freight and transport across New Zealand. Plan efficient delivery schedules and maximise load utilisation. Work proactively with freight providers to resolve delays and delivery issues. Support freight cost management and continuous improvement initiatives. Documentation & Systems Generate shipping documentation and packing information. Verify freight invoices and shipping paperwork for accuracy. Maintain accurate customer, freight and order information within our ERP system. Ensure compliance with transport and shipping requirements. Operational Collaboration Work closely with Warehouse, Production and Sales teams to keep orders moving smoothly. Monitor logistics performance and contribute to freight optimisation opportunities. Assist with reporting and tracking key fulfilment and delivery KPIs. What You'll Bring Experience in logistics, freight forwarding, transport, supply chain, fulfilment coordination or customer service. Strong organisational skills and the ability to manage multiple priorities. Excellent attention to detail and a commitment to accuracy. A customer-focused approach with strong communication skills. Confidence working with business systems and ERP software. A proactive mindset and willingness to take ownership of outcomes. Experience working with freight providers such as Mainfreight, Toll, Owens, PBT, NZ Couriers or similar transport networks is highly regarded. Experience within a mechanical parts, agricultural equipment or industrial products environment is advantageous but not essential. Experience with Infor Syteline or similar ERP systems is advantageous but not essential. Why Join Us? Be part of a well-established New Zealand business with a strong reputation in the agricultural sector. Enjoy a varied role with real ownership and responsibility. Work alongside a supportive and collaborative team. Opportunity to contribute to process improvement and operational excellence. Stable, growing business with long-term career opportunities. Why Candidates Love This Role Varied role combining logistics, customer service and fulfilment coordination. Join a growing New Zealand business with long-term career opportunities. Take ownership and make a real impact on customer outcomes every day. If you're someone who loves coordinating moving parts, takes pride in delivering great customer outcomes, and enjoys making things happen behind the scenes, we'd love to hear from you. Apply Now Applications for this position must have NZ residency or a valid NZ work visa with no restrictions. If you have the experience and skills to do this role and are interested in making it yours, please apply through the SEEK portal with your CV and cover letter. Your application will include the following questions: Do you have experience working with logistics, freight & delivery services? Which of the following statements best describes your right to work in New Zealand? Do you have data entry experience? Do you have a current New Zealand driver's licence? How many years' experience do you have in the logistics, freight & delivery services industry? #J-18808-Ljbffr