Front Office Manager (Hotel) at Oaks Hotels

Front Office Manager (Hotel) Full‑time, on‑site position at Oaks Hotels in Wellington City, New Zealand. Location 89 Courtenay Place, Te Aro, Wellington 6011, New Zealand Key Responsibilities Provide an outstanding guest welcoming experience, demonstrating a commitment to service excellence and maintaining front‑office and reception operational standards. Meet guests and customers upon arrival and ensure they are settled in their rooms. Maintain professional, open and honest communication to assist guests and make accurate bookings. Guide and support the team in providing outstanding guest welcoming and experiences. Ensure all daily tasks are completed accurately and in a timely manner. Resolve and respond to guest complaints in a timely and professional manner. Maintain accurate guest accounts and assist with daily reporting. Effectively manage team roster to meet budgets. Support the Hotel Manager with recruitment. Qualifications Minimum 3+ years of experience at a supervisory level within a hotel or resort environment. Exceptional people‑management skills, with the ability to lead and motivate a diverse team. Excellent written and verbal communication skills. Exceptional customer‑service skills and an unwavering positive attitude. Passion for delivering proactive, exceptional customer service. Compensation Hourly range: $33–$36 NZD per hour. Annual salary approximate: $51,480–$56,160 NZD per year. Payment processed fortnightly by direct credit. Benefits Career growth opportunities through learning and development programs. Exclusive hotel discounts, retail rewards and entertainment activities. Health insurance and workplace banking benefits. Generous leave, including parental and birthday leave. EAP and tailored wellness support. EQUAL OPPORTUNITY EMPLOYER. Minor Hotels is an equal opportunity employer and encourages applications from all qualified individuals. Only candidates with legal work rights in NewZealand will be considered. #J-18808-Ljbffr