Rooms Division Manager -- Rydges Wellington at EVT Group

Rooms Division Manager – Rydges Wellington Opportunity: This is an exciting opportunity to join one of New Zealand’s largest hotels as Rooms Division Manager. Reporting directly to the Hotel Manager, you will be a key member of the leadership team, responsible for Front Office, Housekeeping and Maintenance – leading the departments that shape every guest’s stay from arrival to departure. Key Responsibilities Lead the day‑to‑day operations of Front Office, Housekeeping and Maintenance, ensuring exceptional guest service, efficiency and compliance with company standards. Provide visible leadership across the hotel, working operational shifts and acting as Manager on Duty as required, particularly during peak arrival and departure periods. Champion VIP, group and key guest arrivals and departures, and take ownership of guest complaints and service recovery. Analyse Rooms Division financial performance – RevPAR, occupancy, average rate, payroll and departmental profitability – and prepare accurate monthly reports and forecasts. Manage departmental budgets, rosters and productivity, working closely with the Revenue and Reservations Managers to optimise room revenue. Lead, coach and develop the Front Office, Housekeeping and Maintenance teams, overseeing performance reviews, training and succession planning. Maintain compliance with Tyalls audits, health and safety, security and hotel asset management. Maintain a strong working knowledge of Opera Cloud, HubOS and other relevant hotel systems. Requirements Proven leadership experience across Front Office, Housekeeping or broader Rooms Division operations, ideally within a large or complex hotel. A strong commercial acumen, with the ability to manage budgets, labour costs and departmental performance. Demonstrated success leading, coaching and developing high‑performing teams. Excellent guest service instincts, with the composure to manage service recovery and VIP experiences under pressure. A current Manager’s Certificate, First Aid Certificate and Driver’s Licence (or the ability to obtain these). Working knowledge of hotel systems such as Opera Cloud and a genuine passion for operational excellence. How You Work Inclusive leader – values diverse perspectives and builds belonging. Owner’s mindset – acts on data and feedback; delivers improvements. Hands‑on and non‑hierarchical – leads from the front. Resilient and solutions‑focused – stays calm and moves quickly. Perks Parity for all levels – no divisive silos. 50% off dining and stays across EVT hotels – QT, Rydges, Atura, LyLo and more. $2 movie tickets and discounts on Gold Class, Moonlight Cinema and Candy Bar. Seasonal perks at Thredbo. Rapid career growth across our hotel and entertainment network. Paid parental leave; community and volunteering opportunities. Application We welcome applicants from all backgrounds. Apply now. #J-18808-Ljbffr