Cluster Commercial Director - North Island

Cluster Commercial Director - North Island Exceptional Hospitality Starts with You When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You are responsible for developing a commercial strategy covering all segments and channels to maximize total revenue and profit performance, as well as market share penetration of the hotel. Responsibilities Own commercial strategy and execution: Develop and execute an integrated commercial strategy across all North Island hotels, aligning Sales, Revenue Management, Marketing, eCommerce, Public Relations and Group, Conference & Events activities to maximize revenue, profitability and market share. Maximize revenue and profitability: Partner with the Regional General Manager, General Managers and Finance leaders to achieve revenue, TGOP and EBITDA targets by optimizing performance across Rooms, F&B, Leisure, Spa and Events while maintaining disciplined commercial investment and distribution strategies. Lead pricing and forecasting strategy: Oversee forecasting, pricing, market segmentation, business reviews and revenue optimization strategies to maximize demand, market share and overall commercial performance across all hotels. Drive sales effectiveness and customer growth: Provide strategic leadership to sales and events teams through account management, customer acquisition, retention and market share initiatives, ensuring a strong focus on high-value corporate, leisure, MICE and group business opportunities. Align sales and marketing efforts: Lead integrated marketing, digital, eCommerce and public relations strategies that strengthen brand presence, generate demand and support the commercial objectives of each hotel. Leverage commercial insights and market intelligence: Monitor market trends, competitive activity and customer demand to inform commercial decisions, optimize channel performance and identify new growth opportunities. Strengthen stakeholder relationships and governance: Build trusted partnerships with owners, Hilton corporate and regional teams, customers and industry stakeholders while maintaining effective commercial governance, budgeting, forecasting and financial controls. Develop high-performing teams and foster a culture of accountability: Lead, coach and develop commercial talent across sales, marketing, events and revenue management while promoting collaboration, succession planning, operational excellence, compliance and workplace health and safety. Qualifications A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact. Minimum Qualifications Minimum 8+ years in a revenue-generating or commercial role within hospitality or travel. Minimum 3 years of experience leading and managing sales or commercial teams. Proven experience presenting strategic plans to senior executives and stakeholder groups. Strong background in cross-functional collaboration within matrixed environments. Demonstrated ability to analyze financial data to inform strategic and tactical decisions. Track record of identifying and evaluating new business opportunities. Experience in multi-complex hotel or travel industry operations. Cross-disciplinary exposure to Marketing, E-commerce, and Finance functions. #J-18808-Ljbffr