Customer Service Consultant

Customer Service Specialist – Premium Interiors & Flooring | Remote Join a leading supplier of premium flooring and interior products as a Customer Service Specialist. Supporting customers across Australia and New Zealand, you'll play a key role in delivering exceptional service, processing orders, and building strong relationships with retailers. This is a fully remote 9 month temporary assignment position following an initial 2–3 weeks of training in central Sydney. What’s In It For You Fully remote working arrangement following training. Monday to Friday hours (8:30am – 5:00pm). Supportive and collaborative team culture across Australia and New Zealand. Extensive product and systems training provided. Exposure to premium products within the interiors and design space. About The Role Managing inbound phone and email enquiries from customers and retailers. Processing customer orders accurately and efficiently. Providing updates on stock availability, lead times and deliveries. Assisting customers with product information and basic troubleshooting. Building strong relationships with retailers and internal stakeholders. Liaising with internal teams to ensure a seamless customer experience. Maintaining accurate customer and order information. Delivering a professional, courteous and solutions-focused customer experience. About You Experience in a customer service, contact centre, customer support or order processing role. Strong communication skills and a professional phone manner. The ability to manage multiple priorities while maintaining a high level of attention to detail. A proactive and solutions-focused approach. Strong Microsoft Office skills. Experience using Dynamics 365 or a similar ERP system (highly regarded but not essential). An interest in interior design, furnishings, flooring, homewares or building products is desirable. The ability to learn technical product information and confidently assist customers. Full Australian working rights. #J-18808-Ljbffr