Customer Service / Order Processing Technician

Customer Service/Order Processing Technician This is a Full Time, Permanent position in the NZ Compounding Operations team based at Mt Wellington, Auckland, reporting to the Compounding Team Lead. Shift timings: 09:00 am – 17:30 pm Key Responsibilities Enter and review orders accurately and in a timely manner, checking orders for completeness – legibility, patient details, drugs, diluents, delivery details, etc. Clarify details with customer/technical specialist if any aspect of the order is unclear. Schedule orders as required. Ensure timely receipt of orders confirming expected delivery date and time. Liaise regularly with pharmacy production specialists, team leaders and customer service on matters concerning the receipt, processing and delivery of customer orders. Comply with regulatory requirements of GDP, GMP and EH&S. Work with different sites to manage current workload to assist in bringing forward or delaying orders to maintain rooms at capacity. Assist in capturing customer complaint reports regarding delivery and service issues. Deal with product complaints and adverse event reports. Use standard Microsoft programs such as MS Word, Excel, PowerPoint and Access to provide clerical support and maintain information databases. Assist in the provision of support in the areas of customer service and processing of monthly reports. Show flexibility with working different shifts, weekends and varying public holidays per state to ensure patient care across all states. Perform other duties as directed by Management. Knowledge, Skills and Experience Excellent attendance and punctuality records with no outstanding performance issues. Highly competent in accurate data entry and review with minimal errors and efficient time management utilizing pharmacy programs. Willing and motivated attitude with team members. Displays drive and a sense of urgency to achieving deadlines, assisting with additional hours, flexibility etc. Good understanding of basic mathematics and effective verbal and written communication skills. Pleasant telephone manner to all external and internal stakeholders. Equal Employment Opportunity Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic. #J-18808-Ljbffr