Technical Consultant

Jul 18, 2026 Datacom Location: Cities in NZ with a Datacom office - Auckland, Wellington, Christchurch, Tauranga, Rotorua, Hamilton, New Plymouth, Nelson, etc. Security Requirements: Residents and Citizens of New Zealand only. Permanent Position, Full Time. About the Role As a Systems Engineer, you'll be at the forefront of innovation—identifying, developing, and implementing cutting‑edge technology solutions that solve real‑world challenges for our clients. Using our industry‑leading products, proprietary tools, and creative problem‑solving, you'll transform ideas into impactful solutions. This role offers the opportunity to work closely with forward‑thinking teams, shape the future of tech‑driven success, and make a tangible difference for businesses across NZ. Responsibilities Deliver high‑quality Level 2 and Level 3 support across a wide range of technologies. Troubleshoot and resolve issues related to Windows Server, networking, Azure, Microsoft 365, and security tools. Provide after‑hours support on a roster basis. Act as a trusted advisor to clients, ensuring a smooth and professional support experience. Evaluate customer’s business needs with input to strategic planning of business systems and directions. Proactively manage and maintain customer infrastructure and technical documentation. Advise on the design and implementation of high‑quality technical solutions and other projects. Identify and implement opportunities for continuous improvement to build a culture of service excellence and demonstrate new ways of working. Qualifications Exceptional troubleshooting and analytical skills. Excellent customer relationship building and management skills. Can establish and assure adherence to budgets, schedules, work plans, and performance requirements. Effective presentation skills with the ability to convey technical information across various levels. Technical Knowledge: Microsoft 365 Microsoft identity management (AzureAD, AD Connect, ADFS and Microsoft Identity Manager) Modern business collaboration tools in the Office 365 suite – Teams, Planner, Groups, Exchange Online, SharePoint Online, etc. Collaboration and video conferencing solutions like Teams, and ancillary systems like Poly, Neat and Zoom Working knowledge of competitor solutions in the above IT platforms Email security and archive technologies (Office 365 ATP/EOP, Datto, Avepoint). SCCM / Intune platform maintenance background. Security configurations ability. Ensuring all OS / application patching is up to date. Overseeing lifecycle updates and deployments of OS / applications. Platform change activity. Broad Technical Knowledge Microsoft Server operating system Active Directory, Group Policy, DNS, ADFS, DHCP, DFS Virtualisation technologies (VMware, Azure, AWS) Networking (DNS, DHCP, firewalls, routing) Windows 11 & Mac OS Antivirus and backup products Security tools and endpoint protection #J-18808-Ljbffr