Senior Product Manager - CRM

\n About the Role\n

This is a permanent full-time role based in Auckland. It is a hybrid role with three days in the office and two days where you can work flexibly.

Responsibilities\n

\n
• Support the ownership and development of the strategy and roadmap for Salesforce CRM
\n
• Identify and address relationship management capability gaps and value drivers with key stakeholders.
\n
• Lead initiatives across the end‑to‑end value chain from design to delivery, ensuring all stage gates are met with relevant risks understood and managed.
\n
• Partner with technical and design teams to align solutions with business goals.
\n
• Track adoption, gather feedback, and support continuous improvement for ongoing platform & process uplift.
\n

Team Culture and Environment\n

The team culture is high‑trust, supportive, and fast‑moving. We have each other’s backs, communicate openly, plan meticulously, and work together to solve problems quickly and pragmatically. It is an environment where people are trusted to take ownership, move at pace, and stay focused on delivering great outcomes for customers, colleagues, and the Bank.

Management Style\n

Management style is high trust and outcome focused. Clear goals are provided, the right support is given, and autonomy is granted for people to deliver in their own way. A culture of open communication and empowerment is fostered while ensuring enjoyment of the journey.

Essential Qualifications\n

\n
• 5+ years financial services product management, project management, or related business experience
\n
• Strong understanding of customer relationship management processes and practices
\n
• Demonstrated change management experience and knowledge of modern methodologies
\n
• Systems thinker with demonstrated implementation results
\n
• Ability to manage competing long‑term objectives and tactical demands
\n
• High level of communication skills and proven ability to work with senior stakeholders
\n
• Skilled in planning delivery across a range of cross‑functional & dependent teams
\n

Desirable Qualifications\n

\n
• Project management qualifications or accreditations
\n
• Experience with technology platforms such as Salesforce CRM, specifically Financial Services Cloud
\n
• Salesforce accreditations (preferred)
\n

Attributes for Success\n

Strong desire to learn, curiosity, and a willingness to challenge the status‑quo constructively. Self‑sufficient, forward‑thinking, comfortable using out‑of‑the‑box thinking to solve problems. Strong stakeholder management experience, ability to connect the dots across programmes and workstreams, think big‑picture, and understand how work contributes to broader outcomes.

Application Closing Date\n

Applications for this vacancy close on Monday 3 August 2026. Applications may be reviewed as received and could be closed early.

\n